About the Role
Join one of the fastest-growing organizations within the company and help customers across various industries and sizes gain the best value and service from the company. At the company Enterprise Support, we are looking for a Technical Account Manager (TAM) to support our customers’ creativity and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless, GenAI, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
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As a TAM, you will help craft and execute strategies to drive customer adoption and use of the company services such as EC2, S3, DynamoDB & RDS databases, Lambda, Cloud Front CDN, Bedrock, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent the company within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and ensure your customers’ environments remain operationally healthy. The close relationships you build with your customers will empower you to understand their business and operational needs as well as technical challenges, ensuring they achieve the greatest value from the company. We are seeking individuals with strong backgrounds in IT operations and related areas such as Linux/Windows systems administration, DevOps, Data Analytics, and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us!
Key Job Responsibilities
- Build solutions, provide technical guidance, and advocate for customers
- Ensure the company environments remain operationally healthy while reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession
- Consult with a range of partners, from developers to C-suite executives
- Collaborate with the company Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- Proactively find opportunities for customers to gain additional value from the company with a bias for action
- Provide detailed reviews of service disruptions, monthly and quarterly metrics, and detailed pre-launch planning
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
A Day in the Life
(Details regarding daily activities and experiences may be drawn from candidate feedback or additional internal resources as necessary)
Basic Qualifications
- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment
- Bachelor's degree
Preferred Qualifications
- Experience with the company services or other cloud offerings
- Experience in an internal enterprise or external customer-facing environment as a technical lead
- Certification, such as Solutions Architect, or a similar cloud certification
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