AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. As a Technical Account Manager (TAM) in the AWS Enterprise Support ISV segment, you will have a direct impact on helping our customers maximize the value of AWS Services.
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TAMs engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption lifecycle. You will serve as the customer’s trusted advisor and operational excellence expert, developing close relationships with customers to understand their business needs and technical challenges. Your role will involve crafting and executing strategies with senior customer stakeholders, addressing strategy-related queries, aiding in project planning, and resolving operational challenges.
Key Responsibilities
- Guide, consult, provide technical guidance, and advocate for customers within AWS
- Ensure AWS environments remain operationally healthy and optimized for cost, complexity, security, performance, and resiliency
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Drive technical discussions regarding incidents, architectural cost/benefit trade-offs, and risk management
- Consult with stakeholders from developers to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- Proactively identify opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service disruptions and metrics, including pre-launch planning
- Solve a variety of problems as customers migrate their workloads to the cloud
Work Conditions
AWS values work-life harmony and strives for flexibility as part of its working culture. The company promotes an inclusive culture that fosters collaboration, mentorship, and career growth.
Basic Qualifications
- Experience with operational parameters and troubleshooting for three (3) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment
- Experience in technical engineering
Preferred Qualifications
- Experience with AWS services or other cloud offerings
- Experience in an internal enterprise or external customer-facing environment as a technical lead
Location
Dubai, UAE
