Technical Account Manager

As a Technical Account Manager (TAM) at the company, you will build and maintain relationships with our client’s customers who have a strong passion for technology. Your role will be pivotal in guiding these customers on their journey toward becoming market leaders by leveraging the latest advancements in information technology. You will serve as a key point of contact for clients across various teams and levels, from technical staff to senior executives.

Responsibilities:

• Support customers in building successful businesses and transitioning from being mere clients to partners on their digital journey.
• Utilize innovative thinking to help customers maximize the potential of our products and fulfill their investments.
• Assist customers in translating business requirements into effective technical solutions through a thorough understanding of various platforms.
• Foster communication between technical and business teams, breaking down corporate silos using clear language and personal skills.
• Take charge of situations that may arise to ensure resolutions and maintain client satisfaction.

Requirements:

• Proven experience in field engagements.
• Basic knowledge of the vSphere Platform.
• Strong communication, presentation, and interpersonal skills.
• Ability to work effectively both independently and as part of a virtual team.
• Native proficiency in the local language (speaking and writing) and fluent in English.

Desirable Skills and Education:

• Experienced IT professional with expertise in relevant areas.
• Capability to deploy basic assessment tools in customer environments and identify success criteria.
• Ability to engage with technical leaders and articulate business cases under guidance.
• High-level understanding of various non-VMware technical skills demanded by clients.
• Preferred: VMware Certified Professional (VCP) 5 or greater certification and technical knowledge of VMware.