About the Job
As a Technical Account Manager at Alibaba Cloud, you will act as a customer advocate, providing proactive services to improve the health and stability of customers' on-cloud IT operations within assigned accounts, as part of the enterprise support plan. Your role will focus on ensuring customers successfully operate and realize the value of Alibaba Cloud products.
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Your responsibilities will include:
- Increasing customer satisfaction, reducing support costs, and fostering awareness around product improvements.
- Functioning as a trusted advisor by understanding customers' business challenges and needing best practices, while driving the adoption of Alibaba Cloud solutions.
- Serving as the primary point of contact for aftersales delivery of proactive services, best practice advice, and guidance, acting as the customer’s technical advocate within Alibaba Cloud.
- Coordinating with account management, support, consulting, and engineering teams to ensure timely and effective resolution of technical queries.
- Utilizing a deep understanding of products and technologies to help customers avoid issues, mitigate risks, and manage changes and incidents.
Job Requirements
- Bachelor’s degree and a minimum of 5 years’ experience, with substantial experience in Java development.
- Background in IT, computer science, or cloud computing, and good knowledge of networking, servers, storage systems, enterprise applications, and cloud technologies.
- Familiarity with cloud architecture design methodologies and practices in application/websites.
- Proven experience in customer-facing positions as a technology consultant.
- Strong knowledge of cloud technical architecture, including cloud migration and distributed system design.
- Experience with Microservices, Containers, and/or Serverless technologies (including Istio, Docker, Kubernetes, and Mesos tools).
- Familiarity with major cloud computing vendors such as AWS, GCP, and Microsoft Azure; knowledge of Alibaba Cloud is a plus.
- Self-motivated, quick learner who can work under pressure.
- Fluent in English; ability to speak and write Mandarin or Arabic at a professional level is an advantage.
This role is an excellent opportunity for someone with a strong technical background and a passion for helping customers achieve their goals through cloud technology.
