About the Role
As a Technical Account Manager, you will own post-sales customer success and engagement for our Oil & Gas customers in Oman. You will help them improve plant reliability, equipment performance, and operational outcomes through the company platform. Your industry and engineering knowledge will be invaluable in monitoring industrial assets, evaluating AI-generated alerts, identifying potential equipment issues, and helping customers realize measurable operational value.
You will work closely with Customer Success Managers, Technical Consultants, and Product teams to understand customer operations, validate AI insights, and translate technical findings into actionable recommendations. Additionally, you will build strong customer relationships and grow accounts over time.
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Key Responsibilities
- Build and maintain strong relationships with customer teams, and grow accounts by identifying opportunities to expand the use of the company platform across the plant.
- Support alert management within the company platform by reviewing, categorizing, validating, and documenting alerts and outcomes.
- Monitor equipment and model performance and identify opportunities for model retraining and optimization.
- Work with customer teams to validate alerts and understand whether recommended actions are practical within their operating environment.
- Quantify and track customer value, including cost avoidance, reduced downtime, improved reliability, and performance improvements.
- Contribute to customer case studies, value stories, and internal success summaries.
- Support customer meetings, technical discussions, training sessions, and operational or performance reviews.
- Identify opportunities to improve customer adoption of the company platform.
- Collaborate with Technical Consultants, Customer Success Managers, and Product teams to continuously improve customer experience and platform outcomes.
Qualifications
- 10+ years of experience in Oil & Gas, Chemicals, Petrochemicals, or Utilities, with Oil & Gas experience required.
- Degree in Mechanical Engineering, Chemical Engineering, or a related field.
- Solid understanding of the Oil & Gas industry and plant operations.
- Strong understanding and experience in reliability engineering, predictive maintenance, and asset performance management.
- Technical experience with products such as predictive maintenance solutions.
- Strong relationship management skills, with the ability to grow accounts.
- Exposure to reliability concepts such as RCM, FMEA, condition monitoring, or vibration analysis.
- Comfortable working with data, dashboards, and analytical tools.
- Curious and detail-oriented, with an interest in understanding how AI and analytics can improve industrial operations.
- Strong written and verbal communication skills, and the ability to work effectively with both technical and non-technical stakeholders.
- Familiarity with SaaS platforms, analytics tools, or industrial software.
Why Join
- Deep Oil & Gas experience: work with real plants, equipment, operating data, and reliability challenges.
- Customer management experience: work closely with Customer Success Managers and enterprise customers.
- Applied AI experience: see how AI models detect anomalies, generate alerts, and identify potential equipment issues.
- Reliability and asset performance expertise: gain exposure to real-world equipment failures, maintenance strategies, and operational decisions.
- Value and impact thinking: learn how technical insights translate into measurable improvements in reliability, downtime, and plant performance.
- Customer-facing skills: participate in technical discussions, workshops, training, and performance reviews.
- Career growth: a clear path toward roles such as Technical Consultant or Customer Success Manager.
- Mentorship from senior industry and technical experts.
