About the Job
The company’s Technical Services team is seeking an experienced, enterprise-level engineer to join as an OpenShift Technical Account Manager (TAM) in Saudi Arabia. In this role, you will work with a select group of key customers, providing hands-on technical and architectural guidance for the company OpenShift Container Platform. This position exceeds traditional customer support, fostering long-lasting relationships and loyalty between the company and our customers.
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Your responsibilities will include developing relationships with key business and IT stakeholders, proactively identifying and preventing issues, providing advice on the company products, troubleshooting technical issues, and managing customer use cases. You will also collaborate with the company’s Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues.
What You Will Do:
- Develop relationships with key stakeholders and gain expertise in customer implementations by understanding their business goals.
- Conduct technical reviews to identify and prevent issues.
- Advise customers about technology changes and mitigation strategies.
- Troubleshoot technical issues and manage escalations.
- Present periodic reviews of operational performance to customer leadership.
- Maintain documentation on customer environments and engagement plans.
- Serve as an advocate for customers within the company.
- Partner with various teams within the company for problem-solving and issue resolution.
What You Will Bring:
- 5 years of experience in support, development, engineering, or quality assurance.
- Expertise in enterprise cloud solutions such as OpenShift, containers, Kubernetes, and IT automation.
- Strong ability to manage and grow enterprise customer relationships.
- Outstanding verbal and written communication skills.
- Competent understanding of enterprise architecture and business drivers.
- Detail-oriented with the ability to manage multiple issues and projects.
Preferred Qualifications:
- Experience in system management, cloud, or server virtualization.
- Bachelor’s degree in a technology-related field, preferably computer science or engineering.
- Company Certified Engineer (RHCE).
- Previous experience in a technical leadership or mentorship role.
- Proficiency in verbal and written communication skills in French.
About the Company
The company is the world’s leading provider of enterprise open source software solutions, focusing on high-performing Linux, cloud, container, and Kubernetes technologies. With a strong commitment to diversity and inclusion, the company empowers creativity and innovation through collaboration.
Location: Remote, Dubai, United Arab Emirates
Work Conditions: Full-time
Language Requirement: Good verbal and written communication skills in French are considered a plus.
