About the Role
As a key member of the Enterprise Success team, you will help the world’s largest companies transform their operations through automation, enabling their teams to reach their full potential. As a Technical Account Manager, you will empower customers to utilize our innovative business automation platform, ensuring they achieve maximum value from their investments. We are looking for individuals who are curious, self-driven, and genuinely committed to coaching and guiding clients.
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What You'll Do
- Take ownership of your customers' technical success with the company platform.
- Be a core member of the company account team for each of your customers, accountable for technical workstreams that help strategize and execute adoption plans returning exceptional business value.
- Proactively engage and influence clients by providing technical advisory, guiding their technical maturity in automation programs to meet objectives.
- Provide support with platform infrastructure, installation, upgrade planning, and troubleshooting.
- Enable customers' technical stakeholders on best practices relevant to their unique automation pipelines and program objectives.
- Conduct design and code reviews for automations to verify best practices.
- Perform technical health checks of customers' automation environments, identifying risks and opportunities for improvement.
- Collaborate with Product Support and subject matter experts to manage escalated support incidents effectively.
- Offer technical advisory through webinars, demos, and speaking engagements.
- Develop and iterate on team processes, assets, and methodologies to ensure best-in-class delivery.
What You'll Bring to the Team
- A minimum of 7 years of professional experience in technical customer-facing roles.
- Excellent verbal and written communication skills; fluency in English and Arabic is required.
- Solid programming background, preferably in .NET (C#, C++, VB, Java, Python, PowerShell are also acceptable).
- Previous experience with the company or other intelligent automation products is highly desired.
- Technical support or consulting background is a plus.
- SaaS and Cloud technical experience with hands-on digital technologies.
- Strong analytical and problem-solving skills.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty.
- Ability to maintain diplomacy, tact, and poise under pressure when working with clients.
- Excellent presentation skills; capable of presenting to large audiences.
- Bachelor's degree in Computer Science or equivalent.
- Willingness to travel up to 25%.
Additional Information
We embrace diverse backgrounds and experiences, valuing inclusivity and equal opportunity in our workplace. We encourage applications from individuals regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, or veteran status. We provide reasonable accommodations for candidates upon request and respect applicants' privacy rights.
