Our customers will measure our contribution to their success based on the value they receive from our services. Technical Account Managers (TAMs) are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful technology and Cloud deployments and operations.
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Location
DUBAI, United Arab Emirates
Responsibilities
- Manage and develop the relationship with designated account(s) in Middle East and Africa throughout the engagement against the contractual deliverables & commercials.
- Become the trusted advisor for the customer, in order to help to maximize their investment and represent them across the wider organization.
- Drive a high degree of satisfaction and reference ability, to protect and enhance Customer Success Services (CSS) revenue streams.
- Manage the delivery engagement as defined by CSS processes & tools, including creating and maintaining accurate service documentation.
- Co-ordinate the resources required to deliver the service to the allocated customer(s).
- Manage the contractual commercials, ensuring that the margin is maintained & developing plans to improve margin where appropriate.
- Develop strategic relationships with senior members i.e. CIO, CTO of the customer management team.
- Identify additional opportunities for customers to engage with the company, such as Special Interest Group (SIG), Customer Advisory Board (OCAB), plus other technical and business events.
Requirements
- 10+ years IT project management experience, in B2B environments.
- PRINCE2 / PMP and standard ITIL Certification is desirable.
- Strong interpersonal skills, good communicator.
- Extensive customer interaction experience at middle or executive levels.
- Preferable previous Outsourcing, SaaS and Managed Cloud delivery or implementation experience.
- Proven track record of building strategic relationships and delivering high levels of customer service.
- Proven day-to-day service delivery experience in a current role.
What we will offer you
- A competitive salary with exciting benefits.
- Flexible and remote working so you can do your best work.
- Learning and development opportunities to advance your career.
- An Employee Assistance Program to support your mental health.
- Core benefits such as medical, life insurance, and access to retirement planning.
- An inclusive culture that celebrates what makes you unique.
