Technical Account Manager (TAM)

Join one of the fastest-growing organizations within the company and help customers of all industries and sizes gain the best value and service from the company. As a Technical Account Manager (TAM), you will support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless, GenAI, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

Your technical acumen and customer-facing skills will enable you to effectively represent the company within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers’ environments operationally healthy.

Key Responsibilities

• Build solutions, provide technical guidance, and advocate for the customer
• Ensure environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• Proactively find opportunities for customers to gain additional value from the company
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, and detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud

Requirements

• Strong backgrounds in I.T. operations including Linux/Windows systems administration, DevOps, and Data Analytics
• Excellent customer-facing skills and technical acumen
• Proven ability to understand and respond to customer needs and technical challenges

Location
ARE, Dubai