Technical Account Manager

As a Technical Account Manager at Alibaba Cloud, you will act as a customer advocate, providing proactive services to enhance the operational health of customers' on-cloud IT systems within assigned accounts, as part of Alibaba Cloud's enterprise support plan. Your key responsibilities will include:

1. Ensuring successful operations and delivering value from Alibaba Cloud products to customers.
2. Enhancing customer satisfaction, reducing support costs, and raising awareness about product improvements.
3. Understanding customers' business challenges and serving as a trusted advisor for best practices, driving the adoption of Alibaba Cloud solutions.
4. Being the primary point-of-contact for aftersales delivery of proactive services, best practice advice, and guidance, representing customers’ technical interests within Alibaba Cloud.
5. Coordinating with various teams, including Account Management, support, consulting, and engineering, to address technical queries promptly, ensuring project timelines and requirements are met.
6. Maintaining deep knowledge of products and technologies to help prevent issues, mitigate risks, and manage changes and incidents.

Location: Dubai, United Arab Emirates
Work Conditions: On-site, Full-time

Position Requirements:

• Bachelor’s degree with a minimum of 5 years of experience, particularly in Java development.
• Background in IT, computer science, or cloud computing, with a solid understanding of networking, servers, storage systems, enterprise applications, and cloud technologies.
• Familiarity with cloud architecture design and methodologies tailored for applications/websites.
• Proven experience in customer-facing technology consultant roles.
• Strong knowledge of cloud technical architecture with experience in cloud migration, distributed system design, and high availability/failover strategies.
• Proficiency with Microservices, Containers, and/or Serverless architectures (including tools like Istio, Docker, Kubernetes, and Mesos).
• Insight into major cloud computing vendors, with knowledge of Alibaba Cloud being an advantage.
• Self-motivated, a quick learner, and capable of working under high pressure.

Language Requirements:

• Fluent in English.
• Proficiency in Mandarin or Arabic at a professional level is a plus.