About the Role
We are seeking a Technical Account Manager (TAM) with expertise in End-User Computing (EUC) to join our team. As a TAM, you will be the trusted advisor for our customers, helping them unlock the full potential of their digital workspace investments. You will combine technical proficiency with strategic guidance to ensure successful adoption and optimization of our technologies while delivering exceptional customer experiences.
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Key Responsibilities
- Act as the primary technical contact for assigned customers using Workspace ONE and Horizon.
- Drive customer success by aligning solutions with business objectives.
- Provide proactive guidance on architecture, deployment, and best practices for Workspace ONE UEM, Horizon VDI/DaaS, and related components.
- Conduct regular account reviews, health checks, and roadmap sessions to ensure optimal performance and adoption.
- Deliver technical workshops, enablement sessions, and solution demonstrations.
- Collaborate with internal teams (Support, Engineering, Product Management) to resolve complex technical issues.
- Advocate for customer needs and feedback to influence product enhancements.
Qualifications
- Fluent in Arabic & English – both written and spoken.
- 3+ years of experience in relevant end-user community technology, such as mobile device management, virtual desktops, identity management, and security.
- Knowledge of Active Directory and Identity and Access Management systems.
- Proactive with a can-do attitude; adaptable to change with a real passion for the EUC technology space.
- Hands-on experience with Workspace ONE (UEM, Access, Intelligence) and Horizon (VDI, DaaS) is an advantage.
- Excellent communication and presentation skills for both technical and business audiences.
- Strong listening, reasoning, and objection handling skills.
- Effective at working independently and as part of a team.
- Relevant certifications such as the company Certified Administrator for Horizon (OCA-H) and Workspace ONE (OCA-W) are desirable.
Location and Travel Expectations
- Location: Riyadh, Saudi Arabia
- Travel is required up to 50% of the time within the Middle East, with the ability to travel around Europe and the USA when required for industry events or internal events.
Why Join Us?
- Work with industry-leading EUC solutions that empower modern workforces.
- Be part of a customer-centric team driving digital transformation.
- Competitive compensation, benefits, and opportunities for growth.
- Work on leading-edge technology and make an impact for customers and the company.
- Experience our outstanding culture and team spirit.
- Growth opportunities.
We are committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and offer equal opportunities for all.
