Technical Application Specialist

The Application Specialist is responsible for the delivery of customer operator training and coaching in Abbott training facilities and onsite, as well as providing on-site assay implementation, application support, and application troubleshooting on Abbott Systems. Ensuring that all activities are performed in compliance with quality system requirements is essential. Success in this role is measured by customer satisfaction score (NPS), achievement of service key performance indicators, and resolution rates.

Responsibilities

• Deliver customer operator training in Abbott facilities or on-site.
• Perform new instrument and assay implementations through Test of Record (TOR).
• Conduct on-site assay investigation, troubleshooting and operator training and coaching.
• Travel extensively within the service area.

Requirements

• Bachelor’s degree or equivalent experience required; Bachelor’s / Engineering degree in medical / Electrical / Mechanical or medical technology is preferred.
• Language: English and Arabic.
• Minimum 2-3 years of relevant experience.
• Proven track record in a similar position supported by management and customer references.
• Knowledge of Microsoft Office (Word, PowerPoint, Excel).
• Strong communication, coaching, and training skills.
• Technical experience for product line responsibility.
• Strong experience in the use of analytical and software tools.