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Penta Consulting is seeking a ServiceNow Architect to join our team in Riyadh, Saudi Arabia, supporting one of our premier clients. As a leading technology service provider with over 26 years of experience, we specialize in delivering professional and managed services to OEMs, system integrators, and financial services providers.
Role Summary:
The ServiceNow Architect will be responsible for the technical strategy, design, and delivery of all ServiceNow components that support transformation efforts. This includes AIOps integrations, CMDB & Service Mapping, and the Service Portfolio & Catalog Framework. The Architect will also design ServiceNow to serve as a manager of managers, aggregating events, telemetry, and service health from various monitoring tools into a single command view.
Key Responsibilities:
- Architect the integration of monitoring and observability platforms (e.g., Dynatrace, Splunk, BMC TSOM, SolarWinds) into ServiceNow ITOM Event Management to enable auto-ticketing, event enrichment, and intelligent incident response.
- Lead the design and execution of CMDB & Service Mapping projects to ensure accurate modeling of business services, infrastructure, and application dependencies.
- Define the Service Portfolio and Service Catalog framework, aligning services with organizational roles, SLAs, and business outcomes.
- Support the implementation of Operational Intelligence and AIOps features within ServiceNow to drive predictive analytics, anomaly detection, and impact analysis.
- Serve as a Subject Matter Expert (SME) for ServiceNow, ensuring alignment across CMDB, Change Management, and Monitoring Integration Modules.
Qualifications:
- Experience in ServiceNow architecture and enterprise ITSM/ITOM implementations.
- Proven track record of delivering ServiceNow-based AIOps and CMDB integration projects.
- Strong knowledge of ServiceNow ITOM Event Management, Service Mapping and Discovery, CMDB modeling, and CI relationships, Service Portfolio & Catalog Design.
- Experience in building ServiceNow as a manager of managers, integrating external systems such as Splunk, BMC, Dynatrace, and SolarWinds.
- Familiarity with MID Server design, orchestration, and ITOM health dashboards.
- ServiceNow Certified System Administrator or Certified Implementation Specialist (ITOM or CMDB) preferred.
Location: Riyadh, Saudi Arabia (On-site)
Work Conditions: Full-time, On-site
