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About the Job: The Business Analyst supports the development and continuous improvement of the Airline Website and CMS platform, ensuring delivery of high-quality, customer-centric digital experiences that drive key digital and commercial KPIs. This role is critical within a customer-facing digital product area and collaborates closely with Product, Digital, Ecommerce, Technology, UX, and Content teams. Responsibilities include eliciting, analysing, documenting, and validating requirements, ensuring that business priorities are clearly translated into implementable user stories and delivered effectively by Agile teams. The role operates within a SAFe Agile Release Train (ART) and involves managing dependencies to enable end-to-end delivery across the customer journey. Key Accountabilities: - Requirements & Analysis: - Translate product strategy and roadmap into clear business and functional requirements. - Analyse customer, business, and system needs for airline website and CMS initiatives. - Support feature discovery and solution definition with UX, architecture, and development teams. - Backlog & Sprint Support: - Assist Product Owners in maintaining a high-quality, ready-to-deliver backlog. - Detail features and user stories with acceptance criteria and acceptance tests. - Ensure clarity of requirements and desired outcomes for development teams. - Delivery & Quality: - Validate delivered features against acceptance criteria and Definition of Done. - Support UAT planning, execution, defect triage, and business sign-off. - Assist with sprint reviews, demos, and stakeholder validation sessions. - Agile & SAFe Participation: - Participate in SAFe ceremonies including PO Sync, Program Backlog Refinement, Sprint Planning, and PI Planning. - Support retrospectives and continuous improvement initiatives. - Stakeholder Engagement: - Act as a liaison between business stakeholders, product leadership, and delivery teams. - Ensure consistent communication of requirements, progress, risks, and dependencies. Education & Experience: - Essential: - 5+ years’ experience as a Business Analyst or in product development roles within digital, airline, ecommerce, fintech, or financial services. - Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent. - Strong experience in Agile delivery environments (Scrum and SAFe). - 2+ years’ experience with Adobe Experience Manager (AEM) or similar CMS platforms (preferred). - 2+ years’ experience using JIRA for epics, features, user stories, and sprint backlogs (mandatory). - Proven delivery experience on customer-facing digital platforms. - Strong analytical, documentation, communication, and stakeholder management skills. - Desirable: - SAFe Product Owner / Product Manager certification. - Agile or Business Analysis certifications (CSPO, PSPO, PMI-PBA, IIBA). Key Competencies: - Requirements analysis & problem solving. - Stakeholder management and collaboration. - Attention to detail and quality orientation. - Ability to manage priorities and deadlines. - Proactive, delivery-focused mindset. Location: Abu Dhabi Emirate, United Arab Emirates Work Conditions: On-site, Full-time Language Requirements: Not specified.
