About the Role
We are looking for a highly capable ServiceNow Technical Consultant with strong, end-to-end platform expertise and hands-on experience delivering ServiceNow HR Service Delivery (HRSD) solutions. This role is ideal for someone who blends deep technical capability with the ability to translate complex HR operational needs into scalable, enterprise-grade ServiceNow implementations. You will play a key role in shaping legal service transformation while contributing broadly across the ServiceNow ecosystem.
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Key Responsibilities
- Oversee the technical delivery of ServiceNow HRSD solutions, including HR Case Management, lifecycle events, employee journeys, and knowledge experiences.
- Partner with HR, IT, and business stakeholders to understand requirements and design secure, efficient, and compliant HR service workflows.
- Configure and develop HRSD components using best practices across scripting, Flow Designer, IntegrationHub, and platform automation.
- Provide technical leadership across HRSD workstreams, ensuring alignment with governance standards and architectural guidelines.
- Support integrations between ServiceNow and HR systems such as Workday, SAP, SuccessFactors, and other enterprise platforms.
- Conduct technical workshops, solution design sessions, and architecture reviews to validate requirements and guide implementation decisions.
- Drive continuous improvement initiatives by leveraging new HRSD capabilities and platform enhancements.
- Support UAT, deployment planning, and post-go-live stabilization activities.
- Maintain high-quality documentation, including technical specifications, data models, and workflow designs.
- Stay current with ServiceNow roadmap updates, particularly advancements within the HRSD product line.
Required Experience & Skills
- 7+ years of experience implementing ServiceNow HRSD, including configuration of HR Case Management, lifecycle events, and employee experience workflows.
- Strong technical proficiency across the ServiceNow platform, including JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Ability to design scalable, secure, and compliant HRSD solutions aligned with enterprise governance and data privacy requirements.
- Experience integrating ServiceNow with HRIS platforms and other enterprise systems.
- Familiarity with HR operations, employee lifecycle processes, and HR service delivery models.
- Experience working within Agile delivery environments.
- Bachelor’s degree in Computer Science, Information Technology, or a related field; relevant ServiceNow certifications preferred.
