Technical Control Facility (TCF) Technician I - Secret Clearance

About the Role
The Technical Control Facility (TCF) Technician operates, monitors, secures, and controls the physical, data link, network, and transport layers of strategic and tactical communications. This includes connectivity to local and wide area networks, end-to-end telecommunications and circuit switching systems, long-haul transmission, and the global information grid. The role involves performing, coordinating, and supervising the design, configuration, operation, restoration, and improvements of these systems, along with organizing and ordering proper equipment necessary. The technician also analyzes their capabilities and performance, identifying problems and taking corrective action.

The TCF Technician operates, maintains, and troubleshoots various cryptographic equipment and fabricates and installs various cable assemblies as needed. Additionally, the role includes performing facility self-inspections to ensure safety and organization of equipment and cabling. The technician directs troubleshooting and makes operational adjustments to technical control and telecommunication transmission equipment, including Promina systems, various modems, and patch panels, working in conjunction with Network/Systems Administrators and other sections.

Responsibilities

• Operates processor-assisted diagnostic and control equipment and software for network, technical, and configuration control, surveillance, and security.
• Monitors status and performance of transmission and switching systems, local and wide area networks, and subscriber equipment.
• Operates test equipment to verify end-to-end circuit, system, and network signals meet minimum standards.
• Operates and monitors various network management hardware and software to ensure compliance with security standards and service levels.
• Configures circuits, trunks, links, and systems based on standards, traffic patterns, and quality assurance tests in accordance with DISA regulations.
• Performs circuit, trunk, link, and system patching and cross-connecting to establish, sustain, and restore service.
• Isolates failures and outages, performs operational adjustments, and troubleshoots circuit, trunks, links, and system equipment.
• Operates, maintains, and troubleshoots various cryptographic equipment to test, reset, and rekey.
• Directs and coordinates TCF configuration, operation, security, restoration, and improvements. Communicates with subscribers, contractors, lateral agencies, and higher headquarters using secure and unsecure communications.
• Performs other duties and assignments as assigned.

Qualifications
Security Clearance:

• The position requires an active Secret Clearance.

Education / Certifications:

• High School diploma or GED required; some college preferred.
• Cardiopulmonary Resuscitation (CPR) certification is provided by contract.

Experience:

• Requires a minimum of 6 years’ operating experience in military technical control or civilian equivalent within the last 10 years.
• TCF controllers are required to have a minimum of three years of experience working with Integrated Digital Network Exchanges (IDNX), specifically the Promina 200 and 800 systems.
• Must be able to work rotating shift schedules providing 24-hour/day, 7-day/week coverage.
• Familiarity with DISA operations circulars, DOD circuit actions, and TSO/TSR processing requirements is necessary.
• Experience with the Remedy Action Request System and various encryption devices is required.
• Experience with a customer service-oriented company is preferred.

Skills & Technology Used:

• Proficiency in using desktop or laptop computers, Microsoft productivity software, and email client software.
• Serves as the DISA Node Site Coordinator and performs necessary duties as assigned.
• Provides technical assistance and training to system users.
• Performs trend analysis on outages and performance.
• Provides Tier 1 technical support to customers via phone, email, or remote management software.
• Performs other duties and assignments as required.

Working Environment:

• The work environment will be 95% indoors and 5% outdoors, with outdoor conditions potentially exceeding temperatures of 100°F. The candidate must be able to physically withstand extreme heat.

Physical Requirements:

• Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs.
• Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40 lbs for extended periods of time.

Additional Information
This position offers company-paid housing and transportation, a completion bonus, and a tuition reimbursement program. Candidates must satisfy all host country requirements to work legally, including the ability to obtain and maintain a host nation visa and driver's license.