Customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. In this role, you will serve as a trusted advisor to the company’s customers, ensuring they realize maximum value from their investments in solutions. You’ll act as a bridge between our customers and the company’s teams, driving adoption, retention, and satisfaction.
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What you’ll achieve
You will:
- Build and maintain trusted relationships with key customer stakeholders, ensuring alignment with their strategic business and technical goals.
- Act as a trusted advisor by understanding customer needs and guiding them to achieve their business and IT objectives.
- Proactively advocate for customers by acting as the customer’s voice within the company, ensuring their needs and challenges are effectively addressed.
- Lead regular business and technical reviews with customers to measure success, share insights, and identify areas for improvement.
- Collaborate closely with the company’s Sales, Professional Services, and Support teams to deliver a seamless customer experience.
- Advocate for customers by providing feedback to the company’s product and engineering teams to drive innovation and improvements, and stay updated on industry trends and emerging technologies.
Requirements
- Strong technical background and experience in enterprise infrastructure, including servers, storage, networking, virtualization, and cloud solutions.
- Exceptional problem-solving skills and the ability to translate technical challenges into actionable solutions.
- Excellent communication, presentation, and interpersonal skills, with the ability to build credibility and trust with technical and non-technical stakeholders.
- Proficiency with enterprise infrastructure products is highly preferred with an analytical mindset to leverage data for insights and recommendations.
- Bachelor’s degree in information technology, computer science, or a related field.
Desirable Requirements
- 8 to 12 years of relevant experience delivering successful complex IT services across a range of sectors.
Location
Riyadh, Saudi Arabia
Application closing date
17 April 2026
