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Technical Customer Support Professional

Unlock employer Dubai, United Arab Emirates Direct to Company 1 hour ago · 17 Sep 2026

Financial

  • Estimate: $50k - $90k*
  • Zero income tax location

Accessibility

  • Office Only
  • Apply from abroad
  • No Relocation Support
  • Visa Provided

Requirements

  • Experience: Intermediate
  • English: Professional
  • Arabic: Preferred

Position

About the Role
Elevate your career as a Technical Support Engineer and transform the construction industry in the Middle East. You will play a crucial role in empowering structural engineers with advanced technology, driving customer success, and optimizing Building Information Modeling (BIM) workflows across the region. This position offers an opportunity to directly influence how leading engineering and construction firms adopt advanced BIM workflows using Tekla Structures.

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Key Exciting Responsibilities

  • Resolve complex technical and interoperability challenges for Tekla Structures, driving resolution for high-impact regional projects.
  • Deliver engaging technical training, onboarding programs, and specialized workshops to help customers maximize their digital construction capabilities.
  • Advise customers on industry best practices for structural modeling, steel and concrete detailing, fabrication, and BIM collaboration.
  • Partner with global development and product teams to translate customer feedback into future software enhancements and preventative solutions.

Essential Skills & Experience

  • Degree in Civil Engineering, Structural Engineering, Construction, Architecture, BIM, or a related technical discipline.
  • Minimum 3 years of experience with Tekla Structures or comparable structural and BIM engineering software.
  • Excellent written and verbal communication skills in English to support diverse regional stakeholders.
  • Strong background in structural modeling, detailing, construction workflows, and technical problem-solving.

Bonus Points For

  • Experience conducting technical training or consulting engagements in the Middle East region.
  • Multilingual capabilities or familiarity with regional construction standards and practices.
  • Ability to speak, read and write in Arabic would be highly preferred.

Logistics

  • Location: Dubai, UAE (In-Office)
  • Travel Requirement: 25%

Why You'll Love Working With Us
At the company, we are dedicated to making a positive real-world impact through innovative solutions that tackle the world's most critical challenges. Here are some reasons to join our team:

  • Work on projects that truly matter: Contribute to solutions that make work faster, safer, and more sustainable for millions of people worldwide.
  • Collaborate with like-minded people: Work with a supportive team that shares your purpose, fostering a genuine sense of belonging and innovation.
  • Be an owner: Thrive in an environment that encourages initiative and ownership, empowering proactive doers to shape their success.

Join a values-driven team that embodies the principles of Belong, Grow, and Innovate. Your contributions will truly matter in this role.

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