Technical Delivery Manager

About the Role
This is a senior delivery leadership role responsible for execution, quality, and outcomes across one or more client engagements. You will combine technical delivery ownership, project management, commercial awareness, and people leadership to ensure predictable and successful outcomes. The role requires close collaboration with Customer Success, Solution Architects, QA, DevOps, and other technical and business stakeholders. You will translate client business needs into clear technical direction while maintaining control over scope, risks, resources, timelines, and delivery economics. Beyond project execution, you will coach technical teams, strengthen accountability, and contribute to continuous improvement and long-term client success. You will also help identify opportunities for innovation, including relevant AI use cases, while ensuring delivery remains aligned with business value. This is a fully remote, full-time opportunity for an experienced technology delivery leader who can balance people, technology, execution, and commercial priorities.

Accountabilities

• Own end-to-end delivery across assigned client engagements, including planning, execution cadence, scope management, quality, dependencies, and on-time outcomes.
• Lead delivery rhythms covering sprint planning, backlog management, execution tracking, releases, forecasts, risks, and dependencies.
• Ensure delivery teams follow agreed engineering standards, technical direction, and delivery processes.
• Translate client business problems into clear technical direction and ensure teams remain aligned with expected outcomes and business value.
• Lead product demonstrations and customer-facing sessions, ensuring solutions are clearly communicated and aligned with client expectations.
• Act as the primary delivery lead across engagements, extending traditional project management responsibilities with technical and operational leadership.
• Manage resource allocation and capacity planning across concurrent engagements while maintaining visibility into delivery performance.
• Establish delivery governance, KPIs, reporting, and accountability mechanisms to improve predictability and execution quality.
• Identify, manage, and escalate delivery and technical risks while proactively removing impediments to execution.
• Monitor delivery economics, utilization, scope, margin, and account-health signals, escalating risks and opportunities early.
• Manage and develop delivery team members or team leads through coaching, feedback, performance support, and career development.
• Foster a healthy, accountable team culture focused on ownership, quality, collaboration, and continuous improvement.
• Lead client stakeholder conversations, set expectations, steer discussions, and reframe priorities when required.
• Partner closely with Customer Success to align delivery execution, communication cadence, client expectations, and account objectives.
• Collaborate with Solution Architects, QA, DevOps, and shared technical services to ensure delivery plans are practical and executable.
• Serve as a primary escalation point for delivery and execution issues involving internal teams or client stakeholders.
• Communicate delivery progress in terms of business outcomes and value realization rather than task completion alone.
• Contribute to account strategy by identifying risks, opportunities, innovation initiatives, and potential AI use cases that can strengthen client outcomes.
• Support performance, compensation, growth, and organizational decisions in collaboration with leadership.

Requirements

• Bring 8+ years of experience in software delivery environments, with significant responsibility for delivery execution and technical team leadership.
• Demonstrate a strong understanding of modern software development practices, system design principles, and architectural patterns.
• Have hands-on experience delivering projects within Agile environments such as Scrum, Kanban, or similar methodologies.
• Be familiar with at least one major cloud platform, such as Azure, AWS, or GCP, as well as modern DevOps practices and CI/CD concepts.
• Have proven ability to manage delivery planning, execution, dependencies, and risks across multiple concurrent engagements.
• Be proficient with delivery and project management tools such as Jira, Azure DevOps, or equivalent platforms.
• Demonstrate experience leading, coaching, and developing technical teams, including providing performance feedback and supporting career growth.
• Be comfortable operating as a people manager and contributing to performance and compensation decisions.
• Possess strong communication and collaboration skills, particularly when working with Customer Success, technical teams, clients, and other cross-functional stakeholders.
• Demonstrate sound judgment under pressure and the ability to balance delivery speed, quality, technical considerations, and commercial outcomes.
• Have a trusted leadership presence and the ability to lead through clarity, accountability, influence, and credibility rather than formal authority.
• A Bachelor's degree in Computer Science, Engineering, or a related field is a plus.
• Experience leading teams or engagements in Data and Analytics, technology consulting, professional services, or SaaS environments is advantageous.
• Experience managing distributed or remote teams is desirable.
• Agile, Scrum, project management, or cloud certifications are considered a plus but are not required.

Benefits

• Long-term, full-time employment.
• Fully remote work.
• Competitive salary in USD.
• 20+ paid time-off days.
• Opportunity to lead complex technology engagements and directly influence client outcomes.
• Exposure to modern software delivery, cloud, DevOps, AI, data, and technology consulting environments.
• Opportunities to develop technical and people leadership capabilities while working with distributed teams.
• Cross-functional collaboration with delivery, engineering, customer success, architecture, QA, and DevOps professionals.