The company is pioneering the era of physical intelligence, transforming our lived world. By enhancing cities, industries, and services, the company aims to make experiences more human-centered and extraordinary. The role of the Technical Delivery Manager is critical to leading the end-to-end delivery of customer and partner solutions across the company's portfolio.
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As a customer-facing role, the Technical Delivery Manager will be responsible for executing signed agreements while ensuring scope, timelines, and quality commitments are met. This position requires maintaining strong relationships with customer stakeholders and becoming the primary contact for customers during implementation.
Responsibilities:
- Own Contract Delivery: Lead the planning and execution of customer contracts, ensuring all deliverables meet agreed scope, timeline, and quality standards.
- Be the Customer’s Delivery Partner: Act as the primary delivery representative of the company, building trusted relationships with government, enterprise, and strategic stakeholders.
- Translate Agreements into Action: Develop project plans, milestones, and execution responsibilities from contracts and SOWs.
- Coordinate Cross-Functional Teams: Align engineering, product, AI research, robotics partners, and business units for seamless outcomes.
- Manage Risks and Dependencies: Identify issues early, resolve blockers, and ensure proactive communication with both customers and internal stakeholders.
- Ensure Adoption and Handover: Oversee onboarding, training, and transition activities to ensure customers realize the intended value of the company's solutions.
- Drive Reporting and Transparency: Provide structured status updates and executive-level reporting to customers and the company's leadership.
- Champion Continuous Improvement: Capture lessons learned and refine delivery playbooks to enhance the company's customer engagement model.
Qualifications:
- 5-10 years in technical delivery, engagement, or program management roles with direct customer-facing responsibility.
- Background in AI, robotics, digital platforms, or enterprise-scale deployments is strongly preferred.
- Proven ability to build strong, trust-based relationships with senior stakeholders in government or enterprise contexts.
- Demonstrated success in owning end-to-end delivery of large contracts or programs.
- Understanding of modern technology stacks (AI/ML, robotics, digital twin platforms, real-time data systems).
- Skilled in project/program planning, scope control, milestone management, and delivery methodologies (Agile, hybrid, waterfall).
- Excellent written and verbal communication skills, capable of engaging at both executive and operational levels.
- Customer-first mindset with accountability, comfort in complex environments.
Work Conditions:
- Full-time position.
- Collaborative, globally minded culture focusing on human potential.
- Opportunities for learning and career development in national and global significance projects.
Rewards:
- Competitive compensation package with healthcare, education support, and generous leave benefits.
