About the Role
We are seeking a Technical Delivery Manager to lead the end-to-end delivery of customer and partner solutions across the company’s portfolio. This is a customer-facing role where you will own the execution of signed agreements, ensuring that scope, timelines, and quality commitments are met while maintaining strong relationships with customer stakeholders.
As the Delivery Manager, you will be the primary point of contact for customers during implementation — coordinating the company’s internal teams, managing partners, and driving delivery excellence. You will be accountable for turning complex contracts into successful outcomes, building long-term trust and satisfaction with some of the most strategic customers in the region. In parallel, you will become the trusted voice of the customer for internal stakeholders.
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Responsibilities
- Own Contract Delivery: Lead the planning and execution of customer contracts, ensuring all deliverables meet agreed scope, timeline, and quality standards.
- Be the Customer’s Delivery Partner: Act as the primary delivery-facing representative of the company, building trusted relationships with government, enterprise, and strategic stakeholders.
- Translate Agreements into Action: Break down contracts and SOWs into clear project plans, milestones, and execution responsibilities.
- Coordinate Cross-Functional Teams: Align engineering, product, AI research, robotics partners, and business units to deliver seamless outcomes.
- Manage Risks and Dependencies: Identify issues early, resolve blockers, and ensure proactive communication with both customer and internal stakeholders.
- Ensure Adoption and Handover: Oversee onboarding, training, and transition activities to guarantee customers realize the intended value of the company’s solutions.
- Drive Reporting and Transparency: Provide structured status updates and executive-level reporting to customers and the company leadership.
- Champion Continuous Improvement: Capture lessons learned, refine delivery playbooks, and contribute to improving the company’s customer engagement model.
Qualifications
- Experience: 8-12 years in technical delivery, engagement, or program management roles with direct customer-facing responsibility. Background in AI, robotics, digital platforms, or enterprise-scale deployments is strongly preferred.
- Customer Orientation: Proven ability to build strong, trust-based relationships with senior customer stakeholders, particularly in government or enterprise contexts.
- Delivery Leadership: Demonstrated success in owning end-to-end delivery of large contracts or programs, ensuring on-time and in-scope outcomes.
- Technical Fluency: Understanding of modern technology stacks (AI/ML, robotics, digital twin platforms, real-time data systems) and ability to engage credibly with technical teams.
- Execution Discipline: Skilled in project/program planning, scope control, milestone management, and delivery methodologies (Agile, hybrid, or waterfall depending on context).
- Communication Skills: Excellent written and verbal communication, capable of providing clarity and confidence at both executive and operational levels.
- Mindset: Customer-first, highly accountable, and comfortable operating in complex, high-stakes environments.
