Technical Facilities Manager

The role holder is responsible for executing the uninterrupted supply of power to the active infrastructure available within the sites and delivers the transformation objectives for the new mission critical program. The role holder shall carry out these duties in accordance with the stipulated business policies and procedures.

Responsibilities

• Lead the Technical Reforms in attaining the required operations maturity for MCFM.
• Deliver the transformation objectives for the new mission critical program.
• Oversee the critical systems availability serving the critical environment for the regions.
• Manage the uninterrupted supply of power to the active infrastructure available within the sites.
• Oversee floor space assignments for all critical facilities for incoming racks and critical system equipment.
• Develop appropriate and accurate records for all assets under the organization, including best efforts for inherited assets.
• Oversee the management and availability of critical systems in data centers, including power systems, cooling, fire detection, and environmental controls.
• Lead SLA delivery and service management for facilities, ensuring redundancy and backup systems are functional.
• Manage regional facilities operations, contractors, and resources to maintain stability and compliance with service levels.
• Oversee Health, Safety, and Environment (HSE) management, ensuring compliance with safety standards and regulations.
• Conduct single point of failure reviews and lead change management initiatives.
• Ensure smooth running of the Critical Environment Work Authorization (CEWA) processes, constantly identifying gaps and suggesting improvements.
• Operate a centralized monitoring control center for faults and performance metrics.
• Manage the Critical Facilities Helpdesk and ensure SLA and KPI compliance.
• Lead asset and lifecycle management for all TFM assets, tracking warranties and end-of-life documentation.
• Develop and maintain a structured asset database for TFM infrastructure.
• Plan and scope projects for asset rehabilitation, upgrades, expansions, and replacements.
• Establish specifications and oversee approval for new products and technologies.
• Manage testing, commissioning, and documentation of equipment in line with project requirements.
• Develop CAPEX project strategies, focusing on operations maturity and resilience.
• Lead design and execution of projects involving electrical, mechanical, fire, and civil expansions.
• Oversee procurement and ensure equipment meets performance and reliability standards.
• Manage the project management office, tracking rehabilitation efforts and project delivery.

Requirements

• A minimum of 8 years of relevant experience with at least 3-4 years of experience in a similar role.
• Prior experience in Technical Facility Design & Implementation within the Telecommunication industry.
• Bachelor Degree in Telecommunications Engineering.
• Masters Degree in Engineering or Electric Power.
• Relevant certification in Advanced Project Management (PMP or Prince II).
• Relevant certification in change management or any other relevant certification.