About the Job: Groq delivers fast, efficient AI inference through its LPU-based system, powering GroqCloud™ to provide businesses and developers with the speed and scale they need. As a Technical Incident Manager, you will play a crucial role in ensuring world-class reliability that minimizes customer impact, accelerates recovery, and maintains transparent communication with customers.
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Responsibilities:
- Act as the primary Incident Commander during critical outages, coordinating rapid response, remediation efforts, and clear communication with stakeholders.
- Assist teams in facilitating post-incident analysis to ensure timely retrospectives and sharing of key learnings across the organization.
- Collaborate closely with engineering, operations, and product teams to translate insights from incidents into actionable improvements in infrastructure and code quality.
- Identify opportunities to enhance incident management processes, procedures, and tools, collaborating with teams for implementation.
- Develop, automate, and enhance internal workflows related to incident management and disaster recovery while upholding high security standards.
Ideal Candidate Qualifications:
- Proven experience as an Incident Commander in high-pressure, large-scale production environments.
- Experience managing Security, IT, Legal, and HR-related incidents, as well as software-related incidents.
- 5+ years of software development experience focused on system reliability and incident management.
- Proficiency in Python, Go, or Terraform, with skills in developing internal tooling.
- Experience with BigQuery and SQL related to incident datasets.
- Ability to maintain composure and lead effectively during high-stress situations, including customer and internal communications.
Compensation:
Groq offers a competitive base salary as part of a comprehensive compensation package that includes equity and benefits. The salary range for this role will be determined based on skills, qualifications, and experience.
Work Conditions:
Groq is a geo-agnostic company allowing you to work from your location. Exceptional candidates will thrive in asynchronous partnerships and remote collaboration.
Diversity and Inclusion:
Groq is an equal opportunity employer committed to diversity and inclusion in every aspect of our organization. We celebrate individual differences and their contribution to making our workforce exceptional.
Language Requirements:
- Proficiency in English is preferred; additional language skills may be beneficial.
If this opportunity aligns with your skills and aspirations, we'd love to hear from you!
