About the job
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Key Job Responsibilities
- Assist in cleaning, testing, maintaining, prepping, and repairing equipment prior to an event.
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensure equipment is secure from theft and/or damage when in use.
- Adhere to health and safety regulations and wear appropriate PPE.
- Report all health and safety issues to the HSE Manager or appropriate Manager onsite.
Customer Service
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on-site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
Technical Ability
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge
- Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for setup and for strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.
- As needed, work within Encore systems and applications.
Disclaimer
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within the scope of work may be assigned at any time with or without notice, as necessitated by business demands.
