About the Role
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The Technical Lead Consultant is accountable for providing advice and consultancy on services related to the company products and solutions in various industry sectors. This role entails determining project requirements, leading the design, configuration, testing, and implementation of deliverables on time while overseeing a team of Engineers.
Main Duties and Responsibilities
Technical and Operations
- Determine project requirements, assign deliverables, and develop work schedules for the team.
- Liaise with team members, management, and clients on a regular basis to ensure projects are completed according to standards and timetables.
- Understand customers’ requirements and propose necessary actions and solutions.
- Handle the development process of technical specifications related to the company solutions.
- Design, configure, and implement solutions provided to clients.
- Implement software solutions, recommending enhancements to systems and services while solving clients’ complaints and inquiries.
- Ensure that appropriate testing is being conducted with the client on the implemented solution.
- Ensure proper documentation, including implementation, design, best practices, and necessary documents.
- Follow up on appropriate post-implementation support for the implemented solution during the stabilization period.
- Identify valuable information for new sales and services opportunities while working with the client's team.
- Guarantee the delivery of technical training to clients.
- Issue progress reports, analyze risks, and propose recommendations accordingly.
Talent Development
- Lead and coach the team, cultivating empowerment and ownership.
- Develop capabilities and secure a solid succession plan.
- Conduct regular performance reviews, identify training needs, and oversee development plans.
Position Requirements
Education
Bachelor’s degree in Management Information System or any other related field.
Experience
At least 7 years of relevant experience.
