About the Role:
We are seeking an experienced CRM Technical Lead with over 10 years of experience to spearhead the technical development and delivery of CRM solutions using Microsoft Dynamics 365 and the Power Platform. This role primarily focuses on development leadership, custom components, integrations, plug-ins, workflows, and ensuring the quality and scalability of technical implementations.
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Key Responsibilities:
- Lead the technical development and delivery of Microsoft Dynamics 365 CRM solutions.
- Provide technical leadership for the design and development of custom CRM components and extensions.
- Develop and oversee plug-ins, workflows, custom business logic, and automation within Dynamics 365.
- Design and implement Power Platform integrations with Dynamics 365 and other enterprise systems.
- Guide development teams on coding standards, solution architecture, performance, security, and best practices.
- Review technical designs, code, and implementations to ensure quality, maintainability, and scalability.
- Collaborate with functional leads and solution architects to translate business requirements into robust technical solutions.
- Support technical troubleshooting, performance optimisation, deployment, and release activities.
- Identify opportunities to leverage Power Platform capabilities to enhance CRM functionality and automation.
Required Experience & Skills:
- 10+ years of experience in CRM/Dynamics 365 technical development, with a strong background in technical leadership.
- Strong hands-on expertise in Microsoft Dynamics 365 CRM and Power Platform.
- Proven experience developing plug-ins, workflows, custom components, and CRM extensions.
- Strong experience with Power Platform integrations and enterprise system integration.
- Good understanding of Dynamics 365 development frameworks, APIs, customisation, security, and solution management.
- Experience leading technical development teams and conducting technical design/code reviews.
- Strong problem-solving, communication, and stakeholder management skills.
Key Deliverables:
- Technical design and development of custom CRM components.
- Dynamics 365 plug-ins, workflows, and custom business logic.
- Power Platform and enterprise-system integrations.
- Technical documentation, code reviews, and development standards.
- Technical leadership, troubleshooting, and implementation support.
