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Technical Lead

Unlock employer Riyadh, Saudi Arabia Posted: 01 Jul 2025

Financial

  • Estimate: $40k - $55k*
  • Zero income tax location

Accessibility

  • Hybrid
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

A Tech Lead at DXC Technology is responsible for managing a team of 10 to 20 L1/L2 engineers, focusing on meeting designated objectives. Key responsibilities include:

  • Escalating issues to the respective supervisor and HR.
  • Supporting team disciplinary maintenance.
  • Providing direct advice and guidance to L1/L2 engineers.
  • Working on complex assignments requiring independent action and a high degree of initiative.
  • Applying foundational principles, theories, and concepts to assignments of limited scope.

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The Tech Lead will develop expertise in applications relevant to the business environment and should be open to participating in non-standard working hours, such as shift work and call availability.

Responsibilities include:

  • Coaching frontline agents.
  • Building and maintaining linkages to Quality as Process Champions.
  • Establishing connections to MOD for Service Level Agreements (SLA).
  • Supporting and governing Case Management.
  • Assisting managers on programs related to TCE, cost, and operational effectiveness.
  • Providing technical leadership and mentoring to the team, particularly to L2 members.
  • Administering incentives, R&R, and leave planning for team members.
  • Maintaining daily reports on open volume, first contact resolution (FCR), and conducting analyses.
  • Segregating work between subject matter experts (SMEs) and agents.
  • Handling transactional escalations and delivering timely root cause analysis (RCA) on significant escalations.
  • Coordinating with delivery excellence teams to ensure operational rigor.
  • Participating in and driving Continuous Improvement Processes (CIP) as necessary.
  • Conducting operational review meetings.

At DXC Technology, we prioritize in-person collaboration while allowing flexibility to support well-being, productivity, individual work styles, and life circumstances. We are dedicated to fostering an inclusive environment where everyone can thrive.

Location: Riyadh, Riyadh, Saudi Arabia

Job Type: Full-time

Language Requirements: Not specified.

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