About the Role
In this role, you will be responsible for diagnosing and testing vehicles to determine the symptoms requiring repair. Your goal is to ensure that repairs are executed correctly the first time and to perform final inspections to ascertain that all customer requests are met in a timely manner.
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Key Responsibilities
- Confirm vehicle symptoms with customers to ensure they are aware of the repairs to be performed.
- Conduct diagnostics to identify causes, necessary repairs, and parts to be replaced.
- Cease repair work if the cause of the symptoms is indeterminate and seek assistance from the TMC Regional office.
- Place identification markers for repairs or maintenance on vehicles to ensure proper actions are taken by the appointed technician.
- Conduct final inspections on completed repairs to ensure customer satisfaction.
Performance Indicators
- Confirm customer repair requests based on job order forms.
- Complete job order forms during diagnostics, documenting symptoms, necessary repairs, and parts required.
- Verify availability of required repair parts with the Parts Advisor.
- Communicate with customers to confirm their understanding of work performed and estimated time of completion.
- Identify appropriate technicians for repairs using the Technician skill board.
- Verify completion of repair requests with customers.
Minimum Qualifications
- Vocational/Technical school graduate or equivalent qualification.
- A minimum of 10 years experience in the automotive industry.
- Computer literate.
Job-Specific Skills
- Time Management: Effectively manages own time and the time of others.
- Service Orientation: Actively seeks to assist others.
- Active Learning: Understands implications of new information for ongoing and future problem-solving.
- Cooperation: Displays a pleasant and cooperative attitude with others.
- Dependability: Reliable and responsible, fulfilling obligations.
- Stress Tolerance: Accepts criticism and handles high-stress situations calmly.
- Initiative: Willingness to take on responsibilities and challenges.
- Achievement/Effort: Sets and maintains challenging achievement goals.
- Alertness and Problem Solving Skills.
- Positive Work Attitude: Committed, accountable, enthusiastic, outgoing, helpful, willing to learn and serve others.
- Good Judgment Skills and Decision-Making abilities.
- Problem Sensitivity: Ability to recognize potential issues.
- Inductive Reasoning: Combines information to form general rules or conclusions.
Why Work for Us?
With over 75 years of commercial success, we are a leading employer in the MENAT region and offer exciting opportunities worldwide. Our organizational values—Respect, Innovation, Pioneering Spirit, and Empowerment—shape our culture, fostering an environment where ideas blossom, people thrive, and successes flourish.
