At the company, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Do you want to play a part in that journey and own technical products used by stakeholders and customers across the world? Join us in Cosmopolitan Dubai as a Technical Manager and make your mark on the aviation world!
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As a valued member of our team, you will play a pivotal role in leading the Enterprise API Modernization programme and operating the API Centre of Excellence (CoE). You will drive the transformation of the organisation’s integration landscape into a secure, scalable, reusable, and AI-ready API ecosystem by promoting API-First practices, modernising legacy integrations, governing enterprise API standards, and enabling adoption of the strategic API platform.
In this role, you will:
- Define KPIs for the teams in line with departmental goals and objectives. Consistently meet or exceed agreed KPIs. Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner.
- Ensure technologies comply with corporate security policies and procedures and all audit observations, risks and/or exceptions are identified and positively managed. Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies.
- Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.
- Collaborate closely with all IT teams to deliver products and services that contribute to the organization's growth.
- Identify and develop needed products or services by creating Business Cases, conducting RFTs and coordinating with various stakeholders inside IT as well as other departments.
- Develop and effectively manage the team and technology budgets. Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control and provide financial transparency.
- Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLAs are monitored and managed and contracts are seen to be value for money.
- Provide technical consultancy and guidance to team members and technical managers of other technologies, enterprise architects, and project teams.
- Identify areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends.
To be considered for the role you must meet the below requirements:
- Degree in a subject relevant to IT
- Experience of specialist technical experience, within a business IT environment
Knowledge/Skills
- API Strategy, Governance, and API Product Management
- API-First and Design-First Methodologies
- Middleware and Integration Technologies and Architecture
- API Gateway Platforms (Kong, Apigee, Azure API Management or equivalent)
- REST APIs, OpenAPI Specifications, and Event-Driven Architecture
- Cloud-Native and Hybrid Cloud Technologies and Architecture
- Container Platform Technologies and Architecture
- DevSecOps Engineering and Practices
- Site Reliability Engineering (SRE) Practices
- Observability Technologies and Architecture
- Automation Technologies and Architecture
- Networking Technologies and Architecture
- Messaging Technologies and Architecture
- Database Technologies and Architecture
- Web Technologies and Architecture
- IT Security and Cyber Defence Technologies and Architecture
- Development Tooling and Developer Experience Enhancement
- ITIL Process Framework
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website.
