Technical Manager - Integration

About
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as Technical Manager-Integration. Join our Integration team and seize the exciting opportunity to drive seamless integration solutions within a cutting-edge enterprise environment!

We are dedicated to staying ahead of the curve by embracing the latest technologies and strategies to streamline integration processes and enhance infrastructure efficiency. As a valued member of our team, you will play a pivotal role in managing and optimizing our integration landscape, ensuring smooth data flow and system interoperability across our enterprise platforms. If you are passionate about creating seamless integration solutions and driving technological excellence, we invite you to apply and contribute to the success of Emirates Group.

Manage the technical lifecycle of the relevant technologies and services under the technical manager's responsibilities. Design, engineer, plan, implement, operate, and support each technology, ensuring they meet business requirements and comply with corporate policy and standards. Provide documented operational processes and procedures for 1st and 2nd-level operational support groups, as well as act as a center of excellence and 3rd-level support for the respective technologies. Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business. Manage and minimize risks within the respective technologies.

Responsibilities

• Define KPIs for the teams in line with departmental goals and objectives.
• Consistently meet or exceed agreed KPIs.
• Ensure all communications, reports, and updates are accurate and consistently delivered in a timely manner.
• Ensure technologies comply with corporate security policies and procedures and all audit observations, risks, and/or exceptions are identified and positively managed.
• Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies.
• Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.
• Collaborate closely with all IT teams to deliver products and services that contribute to the organization's growth.
• Responsible for setting clear and consistent performance objectives, and implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained, enabling a high-performance culture.
• Manage the technical expertise within the team so that resources are appropriately and effectively allocated.
• Assign suitably qualified resources to projects to support the ongoing IT work program.
• Identify and develop needed products or services by creating Business Cases, conducting RFTs, and coordinating with various stakeholders inside IT as well as other departments.
• Develop and effectively manage the team and technology budgets.
• Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined, and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control, and provide financial transparency.
• Work closely with teams responsible for vendor management and vendor contract negotiations to ensure SLAs are monitored and managed and contracts are seen to be value for money.
• Provide technical consultancy and guidance to the team members and technical managers of other technologies, enterprise architects, and project teams.
• Provide technical expertise to the enterprise architecture team for defining architecture strategy and standards and designing the relevant technologies accordingly.
• Identify areas of improvement in existing technologies including end-of-life technology replacement and evaluation of new technologies within the relevant environment in accordance with industry trends.
• Drive projects through assigned project managers.

Qualifications & Experience
To be considered for the role, you must meet the below requirements:

• Over 8 years of experience coupled with a Degree or Honours (12+3 or equivalent) in a field pertinent to Information Technology.
• Specialized technical expertise gained within a corporate IT setting, complementing academic qualifications in relevant subjects.
• Strong knowledge of telephony, networking, messaging, client-server, operating systems, IT security, databases, web technologies, middleware, cloud technologies, automation, and ITIL processes.

Leadership Role: Yes

Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance, and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.