Technical Operations Engineer

ABOUT THE ROLE
We are seeking a Technical Operations Engineer to join our Fleet Operations Team, playing a critical role in ensuring the reliability, performance, and readiness of our autonomous surface vehicles throughout their lifecycle—from research and development, production, to global deployments in diverse operational environments. Ideal candidates will be systems-minded engineers who excel in ambiguous situations, swiftly diagnosing problems and translating vehicle performance data into actionable engineering and operational improvements.

ABOUT THE TEAM
The Technical Operations team provides first-line remote technical support to ensure our autonomous systems operate reliably in the world's most challenging maritime environments. We collaborate closely with Engineering, Production, and Operations to connect design with deployment, accelerate product iteration, and deliver resilient systems that support national security, maritime intelligence, and scientific exploration missions.

RESPONSIBILITIES

• Advanced Diagnostics: Resolve complex hardware, software, and networking issues using Linux command-line tools, telemetry, and shell scripting to ensure mission success.
• System Ownership: Own technical outcomes for assigned vehicles, including reliability, performance (SLIs/SLOs), and operational readiness.
• Root Cause Analysis: Lead in-depth root cause analyses (RCA) for field failures, ordering causes by likelihood using imperfect datasets, and drive corrective actions across design, processes, and tools.
• Embedded Collaboration: Work side-by-side with Engineering design teams to provide feedback on system architecture and evaluate solutions through system integration testing.
• Global Deployment: Prepare for global deployments (up to 30% travel), leading vehicle preparation, troubleshooting, and mission execution, while overseeing third-party contractors.
• Incident Response: Engage in on-call rotations to provide real-time troubleshooting for high-priority autonomous fleet incidents.
• Documentation & Training: Create clear work instructions, process standards, and technical training to facilitate the transition from prototype to scalable operation.
• Operational Maintenance: Keep accurate records and inventories, adhering to and enhancing strict safety and work standards.

QUALIFICATIONS

• Bachelor's degree in engineering preferred; fields such as Electrical, Mechanical, Systems, Robotics, Software, Aerospace, or related technical disciplines are ideal.
• 2+ years of experience supporting complex embedded systems, robotics, or autonomous hardware in production or field settings.
• Ability to independently interpret electrical diagrams/schematics and mechanical drawings to implement repairs and modifications.
• Hands-on experience with serial and network protocols (CAN, RS-485, RS-232, SPI, I2C, and TCP/IP).
• Proficiency with Linux OS and capable of writing/understanding shell scripts for diagnostic tasks; experience with APIs is a bonus.
• Strong aptitude to clearly communicate complex technical failures into understandable narratives for cross-functional teams and executive leadership.

PHYSICAL REQUIREMENTS

• Physical Strength & Agility: Ability to lift/move up to 30 lbs. and engage in physical activity (bending, kneeling, standing) throughout a full shift.
• Manual Precision: High manual dexterity and visual acuity for the safe operation of power tools and precision assembly/repairs.
• Environmental Adaptability: Comfortable in challenging settings, including confined spaces, heights, and outdoor conditions with variable weather (high heat, cold, wind).
• Safety & PPE: Willingness to work around industrial materials while following PPE requirements, including respirators and eye/ear protection as required.
• Travel: Must be willing and able to travel domestically and internationally up to 30% of the time, including renting and operating motor vehicles.
• Schedule: Participation in a 24/7 on-call rotation is required.

BENEFITS
We offer competitive compensation and a comprehensive benefits package, which includes:

• Generous Time Off: Competitive Paid Time Off (PTO) accrual, a robust annual holiday schedule, and paid sick leave.
• Comprehensive Health Coverage: Multi-tier Medical, Dental, and Vision plans with significant company contributions.
• Shared Ownership in the Mission: Equity grants allowing participation in the long-term value you help create.
• Retirement Savings: Access to a 401(k) plan with flexible contribution options.
• Investment in Your Growth: Annual professional development reimbursement program supporting continuous learning.
• Relocation Support: Assistance available for eligible roles to help attract top talent.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.