About the Job:
The company is a global technology powerhouse with a revenue of US$69 billion, ranked #196 in the Fortune Global 500. We are committed to delivering Smarter Technology for All by providing a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services.
As a Technical Operations Engineer, you will play a crucial role in delivering and supporting enterprise infrastructure solutions, focusing on Red Hat OpenShift, Kubernetes, compute, storage, and backup technologies. You will collaborate with internal teams and clients to ensure a reliable, scalable, and secure infrastructure.
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Key Responsibilities:
- Design, deploy, configure, and manage Red Hat OpenShift environments (on-premises and/or hybrid).
- Manage, maintain, and troubleshoot Kubernetes clusters including provisioning, networking, storage integration, monitoring, scaling, and upgrades.
- Maintain and manage compute and server infrastructure focusing on performance, virtualization, and capacity planning.
- Manage storage solutions: SAN/NAS, block/object storage, high availability, replication, and tiering.
- Plan and manage backup and disaster recovery solutions including backups, replication, restore testing, and business continuity.
- Work closely with DevOps or platform engineering teams to integrate CI/CD pipelines and ensure observability (logging, alerting, metrics).
- Ensure security, compliance, patching, and adherence to standard operating procedures for compute, storage, and OpenShift/K8s environments.
- Perform performance tuning, capacity planning, and resource optimization.
- Provide documentation, runbooks, knowledge transfer, and training to client teams or internal staff.
- Participate in incident response and root cause analysis for infrastructure issues.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
- 3-5 years of experience in cloud infrastructure engineering or system administration.
- Hands-on experience with Docker, Kubernetes, and container orchestration.
- Proficiency with Linux/Windows servers, networking, and load balancers.
- Knowledge of monitoring tools (e.g., CloudWatch, Prometheus, ELK Stack).
- Excellent problem-solving, communication, and collaboration skills.
- Fluency in Arabic and English is preferred.
What We Offer:
- An international team with a focus on gender diversity.
- Employee Assistance Program for psychological, legal, and financial consultancy.
- Prioritization of sustainable solutions like CO2 offset, asset recovery services, and a certified refurbished portfolio.
- Access to training through our internal E-learning Development Platform.
- Mentorship program.
We are an Equal Opportunity Employer and do not discriminate against any employees or applicants for employment based on race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, or disability.
