About the Role
This role is focused on managing and continuously enhancing technology products within the Guest Experience domain, maintaining a prioritized product backlog, and ensuring successful delivery of initiatives. You will act as the bridge between complex airline operational requirements and technical IT execution, managing diverse stakeholders, navigating governance frameworks, and driving software releases through the Route to LIVE (RTL) deployment process.
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Responsibilities
- Own the planning, execution, monitoring, and delivery of technology projects across Guest Experience, including technology related to Contact Centre, Complaints Management, Guest Communication, and the overall Guest Experience throughout the travel journey.
- Translate operational business requirements into technical solutions by collaborating closely with enterprise architects, developers, and third-party vendors.
- Manage project scope, technical dependencies, operational risks, and delivery roadblocks to ensure projects are delivered on time and within budget while maintaining operational continuity.
- Ensure compliance of all technology changes with corporate governance, cybersecurity policies, and aviation regulatory requirements.
- Serve as the primary liaison between technical teams including DevOps, Data Engineering, Network Security, and stakeholders across the Guest Experience.
- Prepare and present change records, release plans, and deployment readiness assessments at Change Advisory Board (CAB) meetings.
- Provide regular project updates, budget reports, risk assessments, and executive-level status reporting to leadership and steering committees.
- Manage deployments through the Route to LIVE (RTL) process and associated environment management frameworks.
- Support change, incident, and release management activities using IT Service Management (ITSM) and ITIL best practices.
Qualifications
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
- 5+ years of experience in the aviation industry or guest experience field.
- Experience working within IT governance, change management, and regulatory environments.
- Understanding of cloud technologies, APIs, and modern enterprise architectures.
- Proficiency with JIRA, Confluence, Power BI, Smartsheet, and other related delivery tools.
- SAFe, PMP, PRINCE2, or similar certifications are preferred.
- Strong stakeholder management, communication, and problem-solving skills.
Additional Information
This position is part of the Digital Technology & Innovation Division, which is shaping the future of global aviation. Joining the team presents an opportunity to contribute to "Journey 2030," an ambition to double the fleet, expand the network and foster growth for a new era of excellence.
Travel Requirements
- This position may involve travel as part of fulfilling the responsibilities.
Contract Details
- The nature of employment details will be provided upon further discussions.
