About the Role
The Technical Product Owner and Service Resilience Lead acts as the regional technology interface for Global Payments Solutions across the Middle East, North Africa and Türkiye (MENAT). This role combines payments subject-matter expertise, technical product ownership, central bank and regulatory technology liaison, and service resilience leadership across the regional payments capability landscape.
This position translates regional business, customer, regulatory, and operational needs into prioritized technology outcomes, leading complex changes across regional and global teams, while ensuring that payment services are stable, resilient, recoverable, and operationally ready throughout the service lifecycle.
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Key Responsibilities
- Act as the regional technology liaison with central banks, regulators, and relevant payment authorities across MENAT, supporting technology engagement, regulatory change, information requests, reviews, regulatory requests, and remediation activities.
- Coordinate responses to central bank and regulatory technology requirements across Product, Operations, Engineering, Risk, Compliance, Legal, and Service Support, ensuring clear ownership, appropriate evidence, timely escalation, and closure.
- Own regional technology requirements and manage dependencies across domestic, cross-border, high-value, low-value, and instant payments, including Cards, Liquidity, Digital Assets and Currencies (DAC), Billing, Pricing, and related supporting services.
- Assess the end-to-end impact of regulatory, market, and technology changes across these capabilities, ensuring operational readiness, resilience, controls, and recovery arrangements are in place.
- Represent regional business and operational needs throughout the product and service lifecycle.
- Translate requirements into prioritized functional, data, and non-functional outcomes.
- Lead front-to-back change from discovery and design through testing, implementation, and service transition.
- Lead service resilience, availability, continuity, recovery, and operational-readiness activities for the regional portfolio, including assessment of credible failure scenarios across people, process, technology, data, suppliers, and markets.
- Support go-live decisions and ensure appropriate controls, security, support, and recovery procedures are in place.
- Lead incident and problem triage, root-cause analysis, remediation, lessons learned, and continuous improvement.
- Monitor service health, availability, and resilience indicators.
- Act as the regional focal point for relevant internal and external audits, coordinating evidence, responses, findings, and remediation through closure.
- Act as the regional technology partner to Product, Operations, Engineering, Service Support, vendors, and control functions.
- Identify opportunities to improve automation, stability, efficiency, operating costs, and Future State Architecture (FSA) adoption.
Required Skills and Experience
- A university degree is essential for obtaining a UAE visa and work permit. Overseas qualifications must have current attestations and equivalency, where required.
- Experience engaging with central banks, regulators, or payment authorities on technology, payment-processing, resilience, regulatory change, or operational matters is desirable.
- Broad understanding of the technology, operational, and regulatory dependencies across payments, Cards, Liquidity, Digital Assets and Currencies (DAC), Billing, Pricing, and related services.
- Experience in technology, product ownership, business analysis, service management, or payments within financial services.
- Strong knowledge of domestic and cross-border payment services, including high-value, low-value, and instant payments.
- Proven experience translating business and regulatory needs into clear, prioritized technology requirements.
- Experience delivering complex, front-to-back change across regional and global teams.
- Strong understanding of service resilience, operational readiness, availability, continuity, and recovery.
- Experience managing incidents, problems, root-cause analysis, and remediation.
- Experience coordinating audit, risk, control, or regulatory remediation activity across multiple services, teams, or jurisdictions.
- Experience working with technology service providers and vendors, including service-level management, continuity planning, recovery testing, and operational resilience.
- Strong stakeholder management, communication, and influencing skills.
- Ability to assess risks, dependencies, and trade-offs, make decisions, and remove delivery blockers.
- Experience working in a regulated environment; MENAT experience is advantageous.
- Relevant degree or equivalent professional experience in technology, engineering, business, finance, or a related discipline.
We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals. We are committed to building a culture where all employees are valued, respected, and opinions count. We pride ourselves on providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
