At the company, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. The company Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry.
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Technical Product Owners (TPO) are the front door to multiple product engineering teams, owning the backlogs of work spread across features, functional, non-functional (NFR), BAU, Technical Debt, spikes, and ceremonies. Leading and empowering their teams, the TPO acts as a voice of the customer, partnering with business counterparts to lead the lifecycle for designated technology products and the underlying applications in their domain. They are accountable for enabling the business to achieve their objectives & strategic outcomes from concept through to operations.
We are seeking a Technical Product Owner - Salesforce for a business-facing technical role that requires a strategic balance between driving business process improvements and reducing Salesforce platform customizations. The TPO should have strong functional Salesforce knowledge, with the ability to elicit business requirements and guide the business on Salesforce best practice processes and capabilities. The candidate must have Sales & Service Cloud knowledge, and experience with Marketing Cloud would be a preference.
Responsibilities
- Responsible for the story content, acceptance criteria definition, and end story 'sign off' across team backlogs, ensuring user stories are prepared on time for future PI's, refined frequently with the entire team, and prioritized accordingly in alignment with other team backlogs.
- Ensure Technical Debt and non-functional requirements are captured, refined, and prioritized across all sprints.
- Capture additional BAU, Ceremony, and Spike activities, and incorporate into team backlogs, within the boundaries of available capacity.
- Prepare contribution to PI demo, in conjunction with other applicable Product Owners.
- Maintain the quality and integrity of features within their technical and team boundaries, ensuring identification and contribution of risks and dependencies back to the Product Portfolio backlog.
- Attend and contribute to key Product Management meetings, in particular PI Planning.
- Define metrics to measure the success and performance of prioritized work, ensuring any further BAU iterations can be proposed and prioritized accordingly within the boundaries of available capacity.
- Participate in establishing and growing a community of Product Owners, building an identity for the role, focusing upon collaboration, and identifying opportunities for improvement and growth.
- Contribute to the Product Management Communities and their continual evolution to help drive efficient practices and empowered teams.
- Work with your team(s) to identify and capture team-driven innovation ideas, consolidating across peer group for playback up to the TPM (Technical Product Manager) community.
Qualifications
To be considered for the role, you must meet the below requirements:
- Degree or Honours (12+3) in IT.
- 5+ years of total experience in Information Technology including 2+ years practical experience of working as a Product Owner/Manager, in a team-facing capacity, with a proven record of driving discernible change and delivery, at pace.
Knowledge/Skills
- Operations Research, Marketing science, Information Systems, e-Commerce or a combination of industry certification.
- Global Product (CSPO/SAFe/PSPO) trained and certified.
- While not essential, some experience of working within a Scaled Agile framework, across multiple initiatives and circa 50+ teams.
- Demonstrated technical or domain expertise, utilizing a depth and breadth of knowledge and practical experience within the specific domain or technical area. Stays up to date with regulatory and other changes in the technical area, and understands how they apply to the company group.
- Well-versed with the tools for the Product Management aspects of software delivery.
- Strong and concise communicator at peer, line, and stakeholder levels.
- Builds strong relationships with peers and team members.
- Appetite for building and identifying value, with a customer-centric mind-set.
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city.
