Technical Program Manager, AI Delivery (Dammam)

About the Role
We’re seeking an experienced Engineering Program Manager to join the company’s customer-facing Engineering Program Management team. This role requires someone with curiosity, drive, independence, and leadership, who has hands-on experience working directly with customers and managing projects for enterprise-grade software or enterprise-focused machine learning solutions. In return, you’ll have a unique opportunity to shape the company’s operations, collaborate with leading minds in the LLM space, work directly with our Strategic Customers as well as Applied ML Engineering, Forward Deployed Engineering, Platform, Product, and Go-to-Market teams, and be the “technical” voice of the company for the customer. This role allows you to make extremely high-impact contributions to our fast-growing company, product, and culture.

Key Responsibilities
As an Engineering Program Manager/Technical Program Manager, you will:

• Communicate: Provide clear, timely, and objective communication across the tech organization, company teams, leadership, and most importantly - our strategic customers and external partners.
• Optimize: Break down complex issues into strategies, driving engineering alignment with product, business, and marketing while fostering collaboration.
• Plan: Create and manage program/project schedules, identify dependencies, manage risks, and drive organizational alignment.
• Execute: Ensure on-time delivery, identify development needs, and establish checkpoints for status updates.
• Problem solve: Proactively identify and resolve issues, coordinate cross-functional dependencies, and prioritize impacts to schedule and product quality.

Qualifications
You may be a good fit if:

• You have at least 5 years of experience as an Engineering or Technical Program Manager, with at least 3 years in customer-facing technical delivery and operations focused on enterprise-grade AI software/solutions.
• Knowledge or experience with LLM training or optimization would be a key differentiator.
• You are problem-focused and making customers successful really excites you.
• You are detail-oriented and extremely self-organized. You love enabling people and teams around you, and are excellent at capturing detailed notes/action items during highly technical meetings and tracking progress.
• You have a Bias for Action - you are very execution-focused and you like getting things done.
• You have experience working with cross-functional teams to get technical products, services, or solutions shipped to an internal or an external customer and can independently own tracking and reporting across multiple work-streams, with owners in different time zones.
• You are comfortable holding leaders and individual contributors accountable. You can be assertive while remaining diplomatic. You are not afraid to follow up with people to ensure shipping within committed deadlines.

Benefits
Full-Time Employees at the company enjoy the following perks:

• A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
• Full health and dental benefits, including a separate budget for mental health.
• RRSP matching, 401K, Pension Scheme.
• 100% Parental Leave top-up for up to 6 months, for either parent.
• Annual enrichment benefits, including:
  • Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
  • Education & learning stipend for conferences, courses, and coaching.
• 6 weeks of paid vacation (30 working days!).
• Budget for traveling to other offices if you are remote, plus an annual company offsite.

How and Where We Work
The company is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin, and Seoul with more openings soon.

• For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
• For those not near an office: a co-working benefit so you can work alongside others in your city.
• Everyone receives a $500 home office stipend to set up your workspace properly.

If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: The company will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the company careers page and LinkedIn only, with all communications from company employees coming from an @company.com or @cw.company email alias. If jobs are viewed on other sites, please verify these through our official careers page.