With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is focused on empowering customers to accelerate business value through unique customer experiences that leverage the company's products and services. The team drives alignment and execution across the company, consistently exceeding customers’ expectations in every interaction.
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We are looking for a Technical Program Manager (TPM) who is passionate about driving strategic projects across the large geography of MEA and helps customers in their Cloud & AI transformation on the company's Platform. This is a customer-facing role, owning the technical relationship between the customer and the company, and assisting customers in leveraging their investments through architecture, implementation, and operational health engagements.
Responsibilities
- Drive technical and thought leadership across Solution Areas with demonstrated mastery of Infrastructure, AI Apps, Data and AI, and Security.
- Act as the trusted technical advisor to the Customer Success Leader.
- Engage with senior/executive levels (e.g., CTO, CIO) of large enterprise customers to help define their cloud and AI strategies.
- Accountable for driving consumption across multiple solution areas and strategic customers.
- Serve as a vocal leader and customer champion to elevate customer patterns, adoption issues, and accelerate resolution with corporate and product teams.
- Ensure quality assurance of architecture solutions E2E and act as the gatekeeper for architecture design with key customers to ensure alignment with best practices.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND at least 10+ years of experience in cloud/infrastructure technologies, IT consulting, software development/support, or consulting.
- Strong presence and communication skills, with fluency in English.
- Previous experience in a customer-facing role is essential.
Location
United Arab Emirates, Multiple Locations
Work Conditions
- Flexibility to work from home up to 50%.
- Required travel: Less than 25%.
