About the job
The Technical Project Manager is responsible for planning, coordinating, and controlling the delivery of the resource team's work. This role serves as the single point of contact for day-to-day delivery, managing performance, reporting, and governance for all resources assigned to the Service Provider (SP).
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Job Description
- Position title: Technical Project Manager
- Number of resources: One (1), full-time, dedicated to SP
- Day-to-day reporting: SP IT Manager (day-to-day); administratively to the Bidder Account Manager
- Functional direction (SP): SP IT Manager
- Escalation path: Bidder Technical Project Manager → SP IT Manager → Bidder Account Manager → SP IT Director
Minimum education
- Bachelor’s degree in computer science, Information Technology, Computer/Software Engineering, or a related discipline from an accredited university (attested).
Minimum experience
- Minimum twelve (12) years in IT delivery, including at least six (6) years managing technical projects or teams, and at least three (3) years in UAE government or semi-government entities.
Mandatory technical skills
- Project and delivery management across Waterfall, Agile (Scrum/Kanban), and hybrid methods
- Planning, scheduling, RAID (risks, assumptions, issues, dependencies) and change control
- Resource planning, performance management, and KPI reporting
- Stakeholder management and executive reporting
- Working knowledge of Oracle technology stacks, infrastructure, DevOps, and mobile/web delivery
- Tools: Jira/Azure DevOps, MS Project, Confluence, and Power BI or equivalent
- IT service management (ITIL) processes: incident, change, and release
Preferred skills
- Experience in judicial, law-enforcement, or security-sensitive environments
- Experience managing staff-augmentation engagements
Certifications
- Mandatory: PMP (PMI) or PRINCE2 Practitioner.
- Preferred: PMI-ACP, Professional Scrum Master (PSM I/II), or ITIL 4 Foundation.
Language
- Fluent English (mandatory). Arabic is strongly preferred for stakeholder communication.
Work location and hours
- On-site at SP premises, Monday to Thursday.
On-call requirement
- Not part of the technical on-call rotation but must be reachable for P1 escalations outside working hours.
Continuity and backup
- The Bidder must name a backup resource holding PMP or PRINCE2 certification, available within 3 working days. Replacement and leave coverage as per established guidelines.
Commercial reference
- Quote in Annex A, Table A1, Line 7, separating Resource Cost (A), Bidder Overhead (B), and Management Fee (C). Any role-specific cost must be declared in Table A4; otherwise, it is deemed included.
Roles and Responsibilities
- Act as the Bidder's single point of contact for day-to-day delivery and coordination with SP
- Plan, assign, and track the work of all Bidder resources in line with SP priorities
- Maintain project/work plans, RAID logs, and change requests; escalate risks and issues promptly
- Prepare weekly status reports and the Monthly Service & KPI Report, including resource scorecards
- Manage attendance, timesheets, leave planning, and backup arrangements for all resources
- Coordinate onboarding, replacement, and offboarding of resources with SP
- Ensure resources follow SP processes, including change management, security, and documentation standards
- Organize and facilitate the weekly progress review and monthly service review meetings
Salary
- Up to 25 K AED (Arabic only)
