Technical Quality Manager / Success Plan Manager

About the Role
As a Technical Quality Engineer / Success Plan Manager (TQM/SPM), you will serve as a trusted advisor and primary escalation point for our customers, managing complex customer-related risks, adoption concerns, and delivery challenges. In this role, you will assess these situations thoughtfully and develop strategic mitigation approaches that ensure smooth delivery and consistently high-quality service engagement.

Your deep technical expertise will be central to your success. You will leverage specialized knowledge in at least one of the following areas to bridge business objectives with solution capabilities:

• Functional Modules: Finance, Supply Chain, Procurement, SuccessFactors, Analytics, or Data Management
• Technical Domains: Technical Architecture, Enterprise Architecture, Integration Suite, or BTP

Responsibilities
Beyond technical excellence, you will manage executive-level customer relationships and governance processes, ensuring strong alignment between customer needs and solution delivery. You will:

• Establish, lead, and maintain governance cadence including Executive Steering Committees, Quarterly Business Reviews (QBRs), and ongoing status and value reporting.
• Develop and implement comprehensive customer service plans that drive adoption and maximize value realization throughout the entire customer journey.
• Drive measurable improvements in customer adoption rates through successful engagement strategies that enhance service delivery and reduce implementation risks.
• Demonstrate exceptional consulting and stakeholder management capabilities, leveraging excellent communication, presentation, and problem-solving skills to navigate complex customer environments and deliver meaningful business outcomes.

Qualifications
Required Skills & Experience
We are seeking a professional with proven expertise in consulting, stakeholder management, and customer engagement, combined with deep technical knowledge of solutions and a track record of driving measurable business outcomes:

• Proven ability to establish, lead, and maintain executive governance cadences including Executive Steering Committees and Quarterly Business Reviews. Demonstrated success in managing complex customer relationships and translating business requirements into strategic delivery outcomes.
• Deep technical expertise in at least one Functional or Technical domain (Technical Architecture, Enterprise Architecture, Finance, Supply Chain, Procurement, SuccessFactors, Integration Suite, BTP, Analytics, or Data Management). Ability to bridge business objectives with solution capabilities and provide trusted advisory support.
• Proven track record of driving customer adoption and value realization through strategic engagement strategies. Demonstrated ability to manage complex implementations, mitigate delivery risks, and deliver measurable improvements in customer outcomes. Exceptional communication, presentation, and problem-solving skills with the ability to navigate complex stakeholder environments.

Additional Information
The culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.