About the Role
As a Technical Quality Engineer / Success Plan Manager (TQM/SPM), you will serve as a trusted advisor and primary escalation point for customers, utilizing your deep expertise in complex transformations to help them run their operations better. Your role involves assessing customer-related risks, adoption concerns, and delivery challenges, thoughtfully developing strategic mitigation approaches that ensure smooth delivery and consistently high-quality service engagement. Your transformation expertise will allow you to guide customers through intricate implementations, optimizing their operational capabilities and driving sustainable business improvement.
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Key Responsibilities
- Build and nurture executive-level customer relationships grounded in trust and strategic value advisory.
- Establish, lead, and maintain governance cadence, including Executive Steering Committees, Quarterly Business Reviews (QBRs), and ongoing status and value reporting.
- Develop and implement comprehensive customer value advisory strategies that align customer needs with solution delivery, driving adoption and maximizing value realization throughout the customer journey.
- Drive measurable improvements in customer adoption rates through successful engagement strategies that enhance service delivery and reduce implementation risks.
- Demonstrate exceptional consulting and stakeholder management capabilities, leveraging communication, presentation, and problem-solving skills to navigate complex customer environments.
Qualifications
Required Skills & Experience
We are looking for a professional with proven expertise in consulting, stakeholder management, and customer engagement, along with deep technical knowledge of solutions and a history of driving measurable business outcomes.
- Proven ability to establish, lead, and maintain executive governance cadences, including Executive Steering Committees and Quarterly Business Reviews.
- Demonstrated success in managing complex customer relationships and translating business requirements into strategic delivery outcomes.
- Deep technical expertise in at least one Functional or Technical domain (Technical Architecture, Enterprise Architecture, Finance, Supply Chain, Procurement, SuccessFactors, Integration Suite, BTP, Analytics, or Data Management).
- Capacity to bridge business objectives with solution capabilities and provide trusted advisory support.
- Proven track record of driving customer adoption and value realization through strategic engagement strategies.
- Exceptional communication, presentation, and problem-solving skills with the ability to navigate complex stakeholder environments.
Additional Information
The company is committed to providing a culture of inclusion, health and well-being, and flexible working models to ensure that everyone feels included and can perform at their best. We believe that we are made stronger by the unique capabilities and qualities each person brings to our company. The company invests in employees to foster confidence and help everyone realize their full potential, with the goal of unleashing all talent and creating a better world.
As part of the hiring process, successful candidates may be required to undergo a background verification with an external vendor. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable legal requirements.
