About the Role
As a Technical Quality Engineer / Success Plan Manager (TQM/SPM), you will serve as a trusted advisor and primary escalation point for our customers, leveraging deep expertise in complex transformations to help customers run better. You will assess customer-related risks, adoption concerns, and delivery challenges thoughtfully, developing strategic mitigation approaches that ensure smooth delivery and consistently high-quality service engagement. Your transformation expertise will enable you to guide customers through intricate implementations, optimizing their operational capabilities and driving sustainable business improvement.
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Responsibilities
- Build and nurture executive-level customer relationships grounded in trust and strategic value advisory.
- Establish, lead, and maintain governance cadence including Executive Steering Committees, Quarterly Business Reviews (QBRs), and ongoing status and value reporting.
- Develop and implement comprehensive customer value advisory strategies that align customer needs with solution delivery, driving adoption and maximizing value realization throughout the entire customer journey.
- Drive measurable improvements in customer adoption rates through successful engagement strategies that enhance service delivery and reduce implementation risks.
- Demonstrate exceptional consulting and stakeholder management capabilities, leveraging excellent communication, presentation, and problem-solving skills to navigate complex customer environments.
Qualifications
Required Skills & Experience
We are seeking a professional with proven expertise in consulting, stakeholder management, and customer engagement, combined with deep technical knowledge of solutions and a track record of driving measurable business outcomes.
- Proven ability to establish, lead, and maintain executive governance cadences including Executive Steering Committees and Quarterly Business Reviews.
- Demonstrated success in managing complex customer relationships and translating business requirements into strategic delivery outcomes.
- Deep technical expertise in at least one Functional or Technical domain (Technical Architecture, Enterprise Architecture, Finance, Supply Chain, Procurement, Integration Suite, BTP, Analytics, or Data Management).
- Ability to bridge business objectives with solution capabilities and provide trusted advisory support.
- Proven track record of driving customer adoption and value realization through strategic engagement strategies.
- Exceptional communication, presentation, and problem-solving skills with the ability to navigate complex stakeholder environments.
Additional Information
- The culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best.
- The company is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
- Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
- Successful candidates might be required to undergo a background verification with an external vendor.
