For the delivery of SAP Premium Engagements, SAP is looking for a Technical Quality Manager (TQM) to serve our customers as trusted advisors, onsite at our customer's premises, focusing as much on the customer’s business as on the customer’s technical environment. As a TQM, you are accountable for the day-to-day execution of the SAP Premium Engagements portfolio & service plan, methods and tools, and best practices across all systems & landscapes and platforms. You are responsible for executing on the customer’s value-based, digital transformation roadmap, making full use of SAP Innovation Services, orchestrating the prototyping of business scenarios, fostering a platform for ideation and innovation, and capturing the value of SAP Premium Engagements.
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Responsibilities
- Develop and maintain a strong customer relationship and work to be recognized as a Trusted Advisor providing unbiased guidance, ensuring empowerment of the customer team.
- Collaborate with any System Integrator (SI) of the customer, providing corrective action when the SI is heading down the wrong path or providing incorrect recommendations to the customer.
- Execute on the customer’s digital transformation roadmap, creating and modifying the SAP Premium Engagements service plan as needed to drive success.
- Orchestrate prototyping of business scenarios, and drive realization for positive outcomes.
- Provide a platform and forum for ideation and innovation for business scenarios.
Requirements
- Bachelor or Master’s STEM Degree: Science, Tech, Engineering, Math and/or equivalent experience in the field of technology.
- Fluency in English and Arabic national language.
- 8+ years of hands-on experience in SAP in various domains including cloud, platform, application technology, or app programming.
- Exceptional written and spoken communication skills in English and Arabic, with strong customer management skills.
- Proven problem-solving abilities and strong work ethic.
Work Conditions
- Expected Travel: 0 - 10%
- Employment Type: Regular Full Time
- Career Status: Professional
- Additional Locations: #LI-Hybrid
Location: Riyadh, SA
