Technical Service Support Engineer

The purpose of this position is to handle after-sales service inquiries and act as the liaison between the local market and the GRO Regional Product Management. The role involves organizing and ensuring technical after-sales support for end users, contractors, and distributors specifically in Saudi Arabia (KSA).

Main Tasks:

• Manage and provide after-sales service to all customers in KSA.
• Serve as the coordination point for all after-sales requests in KSA and exchange specific quality cases with the GRO Regional Product Management in Dubai.
• Organize technical external training and ensure knowledge transfer to key stakeholders, including facility management and contracting companies.
• Manage, maintain, and update country-specific spare parts stocks.
• Meet with facility management companies for potential renovation business.
• Report to the Head of Product Management regarding country-specific construction and installation regulations and provide recommendations for product adaptations or changes.
• Manage and maintain Geberit installation tools (PL21 / PL22).

Education and Qualification:

• Educated to degree level in engineering or equivalent experience.
• Knowledge and experience of sanitary products.
• Strong technical capabilities.

We Offer:

• A corporate culture based on our compass.
• Flat hierarchies and a collegial environment.
• Positive work-life balance.
• Varied tasks and exciting projects.

If you are interested, we look forward to receiving your detailed online application.