Technical Services and Support Manager

About the Role
As the Technical Services and Support Manager, you will manage the Technical Service Support department in the company by closely cooperating with the organization’s functions. Your focus will be on coaching and training staff while actively engaging in operational matters to ensure that the Performance Coatings business operates with safe and efficient systems. Your responsibilities will cover paint specifications, guarantee handling, claims management, sales support, technical training, and technical services. This position is based in Dammam and reports to the Protective & Marine Segment Director.

Responsibilities:

• Ensure the technical integrity of how Performance Coatings products and systems are sold and applied within the assigned units by managing responses to technical questions related to coating systems, specifications, guarantees, and application to minimize claims risks.
• Manage the technical aspect of Performance Coatings complaint processes to ensure timely resolution and customer feedback, enhancing the company’s reputation as a preferred supplier and adhering to local documentation and global guidelines.
• Facilitate internal learning from complaint processes through regular reviews, action plans, root cause identification, corrective actions, and monitoring their effectiveness to minimize the recurrence of issues.
• Ensure knowledge transfer to the local organization through training, encompassing general technical knowledge, specific product knowledge, and an understanding of the company’s global processes within Marine and Protective coatings for developing competent staff.
• Lead and manage the team by guiding and supporting team members, ensuring the team’s staffing and competence align with required objectives and performance, while also supporting the R&D function through trial applications and field testing.
• Ensure that the Technical Service policies, procedures, and operating structure meet the company’s quality standards, developing local Technical Sales Support business plans and departmental operations, including budget development in alignment with the Marine and Protective strategy.

What We Are Looking For

Qualifications:

• Bachelor’s degree.
• 7+ years of relevant experience in Technical Service & Sales Support function.
• Certifications: AMPP/Nace Level 3.
• Proven leadership, strategic thinking, and techno-commercial acumen.
• Fluent in English (both verbal and written).

Personal Qualities:

• Understands the organization's informal rules and structures and navigates political processes effectively.
• Applies a methodical approach; plans ahead, defines clear priorities, and allocates resources effectively.
• Analyzes complex issues, deriving sound, rational judgments.
• Communicates clearly, precisely, and effectively, presenting with authority and conviction.
• Develops others through delegation, empowerment, and coaching; promotes career and self-development.
• Creates an impact; persuades others while successfully promoting ideas and plans.

What We Offer:

• Competitive compensation and benefits.
• Continuous learning opportunities through on-the-job training and participation in the company Academy.
• Career development opportunities across multiple disciplines and geographic locations.
• Supportive leaders who engage and enable their teams, as evidenced by high employee feedback scores.
• An inclusive company culture that values authenticity.
• Fun team-building and social activities.

Position Information

• Contract Type: Regular
• Time Type: Full time
• Location: Dammam, Saudi Arabia
• Closing Date: 15.11.2026

Company Culture
The company’s story in the MEIA region began in 1962, growing to include 18 legal entities dedicated to achieving success and growth. We have focused on providing meaningful and challenging work for our employees, rewarding them through continued learning and development, grounded in our values of Loyalty, Care, Respect, and Boldness. The company, established in 1984, is integral to the MEIA region. With 2 production facilities, 5 warehouses, and over 450 employees, we aim to strengthen the company’s position in Saudi Arabia through ambitious market growth plans centered around innovation, efficiency, and profitability.

The company values diversity among its more than 10,200 employees, representing 90 nationalities, and promotes equality, equity, and zero tolerance for discrimination in the workplace. If you need assistance during the interview process, we are here to accommodate your needs.