The company is seeking a technically driven individual who is passionate about enhancing customer experiences to join our Technical Solution Design (TSD) team. This role offers an exciting opportunity to leverage technical expertise to support commercial discussions, develop customer-focused solutions, and contribute to business growth.
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In this pivotal role, you will support solution differentiation and customer engagement by aligning laboratory operational objectives with customer needs and demonstrating the value of the company's End-to-End Diagnostics Solutions. Working closely with Enterprise Account Teams, you will provide consultative expertise, workflow analysis, solution design, and strategic guidance to help customers achieve operational, clinical, and financial excellence. Your responsibilities will include:
- Build Strategic Customer Relationships
Develop and maintain strong relationships with laboratory and hospital stakeholders, including operational leaders, executives, and key decision-makers impacted by the company's solutions.
- Provide Technical and Consultative Expertise
Utilize the company's tools, workflow assessments, data analytics, operational observations, and industry best practices to establish credibility and demonstrate solution value.
- Collaborate on Customer Solutions
Partner with Enterprise Account Teams and cross-functional stakeholders to identify customer challenges, align strategic objectives, and develop tailored solutions.
- Assess and Quantify Value
Evaluate and communicate the operational, clinical, and financial benefits of proposed solutions through business cases and value-based recommendations.
- Support Strategic Account Growth
Work with account managers and sales leadership to prioritize opportunities, develop account strategies, and support business growth initiatives.
- Engage Executive and Operational Stakeholders
Facilitate discussions with laboratory leadership to align the company's solutions with organizational goals and future priorities.
- Design and Optimize Laboratory Solutions
Design and optimize laboratory workflows, core laboratory layouts, and automation solutions by considering space utilization, sample flow, staff movement, productivity, safety, and future expansion requirements.
- Differentiate the company's Solutions and Drive Long-Term Value
Leverage market and competitive insights to position the company's End-to-End Solutions effectively while supporting customer success, workflow improvement, and long-term partnership growth.
- Support Tender Responses
Support tender and proposal activities by reviewing technical requirements, developing compliant solution designs, and contributing to competitive bid submissions.
Required Qualifications
- Bachelor’s degree in biomedical engineering, Medical Laboratory Sciences, or a related scientific field.
- Minimum of 2 years track record in the diagnostics industry with demonstrated success.
Minimum Skills Required
- Excellent communication, presentation, and stakeholder management skills.
- Hands-on experience with Core Diagnostics automation systems, laboratory automation solutions, with a strong understanding of pre-analytical, analytical, and post-analytical processes, and workflow optimization.
- Working knowledge of AutoCAD, Visio, and 3D design/modeling tools.
- Understanding of Lean Six Sigma methodologies and their application to process improvement and operational efficiency.
- Strong analytical, planning, and problem-solving skills.
- Ability to interpret operational data and translate insights into practical solutions and recommendations.
- Strong collaboration and cross-functional teamwork skills.
- Ability to manage multiple priorities and deliver results in a dynamic environment.
Personal Characteristics
- Disciplined, adaptable, and results-driven.
- Fast learner with the ability to quickly adapt to evolving technologies and market needs.
- Strong teamwork, collaboration, and customer-facing skills.
- Proactive with excellent interpersonal and relationship-building abilities.
- Customer-focused with a solution-oriented mindset.
- Flexible and effective in a dynamic environment.
Work Conditions
- Work Shift: Standard
- Travel: Yes, 75% of the Time
Location
Riyadh, Saudi Arabia
