About the Role
This hybrid role provides advanced technical support, training, and mentoring to users of the geoscience solutions for mining in the United Arab Emirates. Reporting to the Team Lead, Technical Solutions, you will build client relationships from trial through advanced use, collaborate with sales and global technical teams, and promote best-practice workflows that support customer success and commercial growth.
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In this role, you will have the opportunity to:
- Share expert product knowledge, workflows, and integrated solutions with new and existing mining users to support effective use of geoscience tools.
- Partner with Account Managers and Inside Sales to understand client workflows, deliver product demonstrations, set up trials, and create implementation plans.
- Maintain strong knowledge, competence, and capability across the portfolio.
- Provide remote technical support and develop tailored solutions for complex user challenges.
- Proactively conduct client health checks, promote software releases, and embed new features and best-practice workflows.
- Deliver regular training across the portfolio to improve user proficiency and confidence.
- Maintain accurate CRM records of client interactions, including health checks, software upgrades, and training activities.
- Collaborate with regional and global technical and software development teams to understand user needs and support strategic business objectives.
To be successful in this role, you should have:
- A Bachelor's degree in geoscience, preferably Geology.
- At least 5 years of experience, ideally in mine geology, exploration, resource estimation, or a related industry.
- Highly technical and professional written and spoken communication skills in English and Arabic.
- Experience and a solid understanding of geological modelling workflows across different commodities.
- Strong capability in 3D geological modelling software and applying software solutions to real-world mining challenges.
- Proficiency in mineral resource estimation, grade control, and exploration or grade-control database management workflows.
- Experience with Leapfrog, Edge, Central, MX Deposit, and/or Imago is advantageous.
- A customer-focused, collaborative approach, with the ability to work independently, manage multiple priorities, build sustainable relationships, and travel when required.
Additional Information
Work from the local office 2 days a week and home-based the remainder of the week.
Our Commitment to Equity, Diversity, and Inclusion
We champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply.
Benefits of being a team member and why you’ll love being on our team.
We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen, and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location and can be discussed with your Talent Acquisition Specialist.
