At RLDatix, we are on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations worldwide, our solutions enhance health and care. As part of TeamRLD, comprising over 2,000 members, you will help make a difference in healthcare daily.
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We are seeking a Technical Specialist based in Saudi Arabia to join our Professional Services team and deliver exceptional implementation and technical support services to healthcare organizations across the region. The Technical Specialist will serve as the primary technical point of contact for clients—from pre-sales through implementation to post-go-live support—ensuring successful deployment and configuration of RLDatix solutions.
Key Responsibilities:
- Deliver installation, configuration, setup, and upgrades of RLDatix software and hardware.
- Support integration tasks (including APIs, HL7, XML, JSON, Mirth Connect, and Cloverleaf).
- Respond to 2nd line support cases and resolve technical issues.
- Advise clients on infrastructure design, system configuration, and IT best practices.
- Coordinate data migration, server setup, and system changes.
- Utilize knowledge of Windows Server 2016/2019, Linux (Red Hat, Ubuntu), and network fundamentals for robust deployments.
- Apply coding and scripting knowledge (PHP, Java, HTML, Apache) to enhance software performance.
- Engage in ITSM processes and change management in line with ITIL standards.
Qualifications:
- 3–5 years’ experience in a technical specialist or analyst role, ideally within the healthcare IT or software sector.
- Proven success in delivering technical solutions that improve client outcomes and system performance.
- In-depth knowledge of operating systems (Windows Server 2016/2019, Red Hat Linux, Ubuntu).
- Hands-on experience with integration protocols and tools (APIs, HL7, XML, JSON, Mirth Connect, and Cloverleaf).
- Solid coding foundation in PHP, Java, and HTML, with experience using Apache.
- Understanding of IT service management frameworks, especially ITIL.
- Experience implementing IT systems and software within healthcare environments (preferred).
- Ability to travel up to 60% of the time within Saudi Arabia, GCC, and MEA regions.
- Sincere interest in improving healthcare through better, safer technology.
- Ability to work collaboratively in a dynamic, client-facing environment.
Work Conditions:
- Hybrid work model.
- Must be willing to travel up to 60% of the time within the specified regions.
Benefits:
- Health, dental, vision, life, and disability insurance.
- 401K plan.
- Paid time off and holidays.
RLDatix is an equal opportunity employer committed to an inclusive environment and making reasonable accommodations for individuals with disabilities throughout the hiring process.
