About the Job:
RLDatix (RLD) is on a mission to help raise the standard of care everywhere, trusted by over 10,000 healthcare organizations globally. Our solutions aim to improve health and care by ensuring that patients receive the best and safest care while supporting the providers delivering it. Joining TeamRLD means being part of a global effort of over 2,000 team members making a difference in healthcare every day.
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We are looking for a Saudi Arabia-based Technical Specialist to join our Professional Services team, delivering exceptional implementation and technical support services to healthcare organizations across the region. The Technical Specialist will serve as the primary technical point of contact for clients, from pre-sales through implementation and post-go-live support, ensuring the successful deployment and configuration of RLDatix solutions.
Work Conditions: Hybrid, Full-time
Location: Riyadh, Riyadh, Saudi Arabia
Responsibilities:
- Deliver installation, configuration, setup, and upgrades of RLDatix software and hardware to ensure seamless implementation.
- Support integration tasks (including APIs, HL7, XML, JSON, Mirth Connect, and Cloverleaf) to ensure interoperability with hospital systems.
- Respond to 2nd line support cases and resolve technical issues to maintain customer satisfaction and uptime.
- Advise clients on infrastructure design, system configuration, and IT best practices to optimize use of RLDatix products.
- Coordinate data migration, server setup, and system changes to ensure smooth transitions and project success.
- Utilize knowledge of Windows Server 2016/2019, Linux (Red Hat, Ubuntu), and network fundamentals to support robust system deployments.
- Apply coding and scripting knowledge (PHP, Java, HTML, Apache) in customizing, troubleshooting, and enhancing software performance.
- Engage in ITSM processes and change management in line with ITIL standards.
Qualifications:
- 3–5 years of experience in a technical specialist or analyst role, ideally within the healthcare IT or software sector.
- Proven success in delivering technical solutions that improve client outcomes and system performance.
- In-depth knowledge of operating systems (Windows Server 2016/2019, Red Hat Linux, Ubuntu), networking, load balancing, and enterprise integrations.
- Hands-on experience with integration protocols and tools such as APIs, HL7, XML, JSON, Mirth Connect, and Cloverleaf.
- Solid coding foundation in PHP, Java, and HTML, with experience using Apache.
- Understanding of IT service management frameworks, especially ITIL.
- Experience implementing IT systems and software within healthcare environments (preferred).
- Ability to travel up to 60% of the time within Saudi Arabia, GCC, and MEA regions.
- A sincere interest in improving healthcare through better, safer technology.
- Ability to work collaboratively in a dynamic, client-facing environment.
Benefits:
- Health, dental, vision, life, and disability insurance
- 401K
- Paid time off and paid holidays
RLDatix is an equal opportunity employer, ensuring employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status, or any other status protected by law. Accommodations for individuals with disabilities are available during the application and interview process.
