Technical Support Agent job in Doha

Position

We are currently looking for a Technical Support Agent for our Qatar operations with the following terms & conditions. The Project Objective is to deploy and enable UPI functionality across all merchant POS terminals. The project includes system configuration, testing, POS branding, and on-site merchant training to promote smooth adoption and usage of UPI payment services.

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Experience Requirements

Support Agent must carry a valid Qatar Driving License with own car
Have good location awareness for efficient on-site execution

Pre-Deployment Activities

Receive and verify merchant list with site addresses and terminal details.
Prepare POS software updates and training materials.
Ensure required credentials, configuration files, and merchant onboarding data are available prior to on-site visits.

Deployment Activities

Visit each merchant/store location as per the assigned deployment sheet.
Install and/or update POS terminals to enable UPI (NPCI) acceptance features.
Perform POS system checks: power, printer, connectivity, and OS version verification.
Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal functioning.

Joining Time Frame
Immediate

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