Technical Support Agent

We are currently looking for a Technical Support Agent for our Qatar operations with the following terms & conditions. The Project Objective is to deploy and enable UPI functionality across all merchant POS terminals. The project includes system configuration, testing, POS branding, and on-site merchant training to promote smooth adoption and usage of UPI payment services.

Experience Requirements

• Support Agent must carry a valid Qatar Driving License with own car
• Have good location awareness for efficient on-site execution

Pre-Deployment Activities

• Receive and verify merchant list with site addresses and terminal details.
• Prepare POS software updates and training materials.
• Ensure required credentials, configuration files, and merchant onboarding data are available prior to on-site visits.

Deployment Activities

• Visit each merchant/store location as per the assigned deployment sheet.
• Install and/or update POS terminals to enable UPI (NPCI) acceptance features.
• Perform POS system checks: power, printer, connectivity, and OS version verification.
• Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal functioning.

Joining Time Frame
Immediate