About the Job:
Visa is a world leader in payments and technology, processing over 259 billion payment transactions annually across more than 200 countries and territories. Our mission is to connect the world through innovative, reliable, and secure payment networks that help individuals, businesses, and economies thrive.
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Visa's Corporate IT (CIT) group is on a transformation journey to enhance customer experience and end-user support, consolidating operational functions to provide world-class support to users. The Workstation Technical Support Analyst will be a key member of the End User Systems Support team, responsible for supporting systems, services, and tools utilized by Visa Inc's staff.
Key Responsibilities:
- Provide hardware and software support for physical and virtual workstations, mobile devices, voice and video equipment, and end-user solutions like Office 365 and Endpoint security tools.
- Offer exceptional service to all end-users and provide 2nd level support for escalated workstation and mobile-related issues.
- Manage daily operational support for incidents, requests, and ensure proper functioning of conferencing equipment.
- Utilize ITSM ticketing tools, such as Service Now, to maintain incident records and document resolutions.
- Interact with end-users through various channels to understand and resolve their issues effectively.
Qualifications:
- 2+ years of relevant work experience and a Bachelor's degree, or 5+ years of relevant work experience.
- Preferred: 3+ years of experience with a Bachelor’s Degree or 2+ years with an Advanced Degree (e.g., Masters, MBA, JD, MD).
- Strong experience in customer service and intermediate networking knowledge, including troubleshooting skills.
- Experience supporting over 300 users with PC, Mac, telephony, mobile, and voice/video hardware/software.
- Proficient in supporting Windows 10, MS Office 365 suite, OSX, iOS, and Android.
Location:
Riyadh, Riyadh, Saudi Arabia
Work Conditions:
Hybrid, Full-time
Language Requirements:
English proficiency is required, and additional language skills may be considered an asset.
Additional Information:
Visa is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
